Transportation Supervisor

Capital Area Transit System•Baton Rouge, LA

4d•Onsite

About The Position

Capital Area Transit System (CATS) is seeking an experienced Transportation Supervisor to provide first-line supervision of Bus Operators and daily fixed-route field operations. The Transportation Supervisor is responsible for monitoring on-time performance, operator performance, service reliability, and field conditions; responding to service disruptions; coaching and directing employees; and addressing routine employee and customer-service issues. The position serves as a visible field-management presence and works closely with Dispatch and Transportation management to maintain safe, reliable, professional, and customer-focused transit service.

Requirements

Minimum of three (3) years of experience in public transit operations, commercial/passenger transportation, bus operations, dispatch, field operations, or a closely related transportation environment.
Working knowledge of fixed-route operations, service reliability, safe driving practices, customer service, and incident response.
Demonstrated ability to provide direction, coaching, or guidance to employees and address routine workplace or operational issues.
Ability to monitor service performance and make timely decisions in a fast-paced operating environment.
Strong communication, judgment, documentation, conflict-resolution, de-escalation, and problem-solving skills.
Ability to communicate professionally with employees, customers, Dispatch, management, and other departments.
Valid Commercial Driver's License (CDL) with Passenger and Air Brake endorsements, if required by CATS for assigned responsibilities.

Nice To Haves

Previous Bus Operator or fixed-route public transit experience.
At least one (1) year of supervisory, lead, dispatch, training, or other experience involving responsibility for directing or coaching employees.
Experience responding to service disruptions, incidents, customer concerns, or employee-performance matters.
Knowledge of ADA requirements applicable to public transit operations.
Experience working in a unionized transportation environment.
Experience with CAD/AVL, dispatch, scheduling, or other transit operating systems.

Responsibilities

Monitor on-time performance and fixed-route service at terminals, hubs, relief points, and other operating locations.
Respond to delays, detours, overloads, vehicle issues, service gaps, and unusual operating conditions.
Coordinate with Dispatch to support service recovery, route coverage, and operator deployment.
Ensure Bus Operators follow assigned routes, schedules, safe operating practices, customer-service expectations, and agency procedures.
Provide daily direction, coaching, counseling, and performance feedback to Bus Operators and other assigned employees.
Address routine attendance, conduct, customer-service, uniform, and performance concerns at the appropriate supervisory level.
Accurately and promptly document employee observations, coaching, incidents, and performance concerns.
Recognize positive employee performance and reinforce agency standards and expectations.
Assist customers during service disruptions and provide accurate service information.
Respond professionally to employee/customer conflicts and assist in de-escalating challenging situations.
Support accessibility and ADA service requirements in the field.
Maintain consistent communication with Dispatch and Transportation management.
Complete assigned field checks, ride checks, terminal inspections, incident documentation, and supervisory reports.
Escalate significant or unresolved employee, safety, customer, or operational issues to appropriate management.