Transportation Supervisor

Turning Stone Enterprises•Town of Verona, NY

26d•$50,000 - $53,703•Onsite

About The Position

Join our team as a Transportation Supervisor and help drive an exceptional guest experience from the moment they arrive. In this leadership role, you’ll oversee daily transportation operations, support a high performing team, and ensure our fleet runs safely, smoothly, and efficiently. If you’re a proactive problem solver with strong communication skills and a passion for service, this is an opportunity to make a meaningful impact!

Requirements

Must have High School Diploma or Equivalent.
Must have previous supervisory experience in a Hotel environment.
Must have excellent communications skills.
Must possess good leadership skills.
Must possess computer skills with knowledge of Microsoft Office.
Must possess outstanding guest service skills.
Must have the ability to organize/prioritize and complete multiple tasks simultaneously

Nice To Haves

Associate’s Degree in Hospitality or related field preferred.
Valid NYS Commercial Driver’s License (Class B or CDL) with passenger endorsement (no restrictions) preferred.

Responsibilities

Maintains thorough knowledge of Transportation Services and conveys pertinent information to employees regarding policy or scheduling changes.
Maintains frequent communication with all work areas to ensure guest service efficiency and performance standards are achieved.
Assists the Manager with employee training/development and monitors business flow to develop efficient training, break and shift schedules.
Consistently assists the Transportation Manager in developing and implementing policies and procedures to ensure efficient departmental operation.
Regularly monitors the inventory of all supplies and orders supplies when needed.
Always assists in the review of payroll reports for accurate work hour totals and makes adjustments when needed.
Inspects vehicles daily for internal and external cleanliness and makes sure limos are stocked for guest departure/pick up.
Responds to guest complaints in an appropriate and timely manner, demonstrating sound decision making skills.
Coordinates limo services for VIP’s and entertainers.
Is consistently visible to staff and proactively coordinates transportation for events.
Monitors employees and documents any inconsistencies in performance. Follows-up with coaching/counseling and disciplinary action when appropriate.
Closely monitors expenses with sound tracking such as fuel usage.
Ensures buses and other vehicles are in proper usage rotation.
Works with a third party transportation service when necessary to confirm requested runs when in-house fleet isn’t available.
Monitors bus drivers, bus patterns and timing to ensure efficiency.