Transportation Supervisor - Burlington

Gerrie Electric Wholesale LTD • Burlington, ON

4d • Onsite

About The Position

Gerrie Electric is seeking a Transportation Supervisor for their Burlington, ON location. This role is responsible for the overall day-to-day operations, safety, compliance, efficiency, profit/loss, and strategy of the transportation department. The ideal candidate will achieve business goals, champion a 'customer first' approach, foster continuous improvement, and effectively lead and develop department employees.

Requirements

• High School Diploma
• Good written and verbal communication skills
• Strong leadership qualities
• Analytical mindset and ability to solve problems
• Quantitative ability, financial acumen
• Attention to detail
• Intermediate computer skills (Microsoft Outlook, Excel, Word, PowerPoint, Office 365)
• Able to work in a fast-paced multi-tasking environment
• Excellent time management skills

Nice To Haves

• Diploma in logistics
• Previous experience with Transportation Management Systems
• Previous transportation/ fleet management experience

Responsibilities

• Direct activities related to dispatching, routing, and tracking transportation vehicles and customer orders.
• Develop efficient driver schedules and routes to maximize profits and provide oversight to route planning.
• Plan, organize, and manage the work of subordinate staff and shipments.
• Resolve or escalate issues affecting productivity or flow.
• Oversee cost control, ensuring spending is consistent with approved budgets, and capture/present data for continual cost controls and savings.
• Review and approve driver's timecards in ADP payroll software.
• Evaluate transportation vehicles and auxiliary equipment for purchase, considering factors like fuel economy, and identify/select transportation and communication systems technologies to reduce costs or environmental impacts.
• Champion a 'customer first' approach, verifying and resolving customer complaints.
• Ensure short- and long-term customer solutions are determined, vetted, and successfully executed in a timely manner, minimizing customer wait times and meeting commitments.
• Create and maintain open communication with branch managers and executives regarding the status of and/or issues within the department.
• Maintain open and honest communication with team members and work closely with the warehouse team.
• Serve as the contact person for all workers within assigned territories.
• Oversee vehicle management, including regular maintenance, detailed servicing and inspection records, overall vehicle safety, ensuring fleet operational readiness, and cost compliance.
• Oversee vehicle leases, purchases, and sales.
• Ensure Ministry of Transportation compliance, including registering and licensing all vehicles, and adherence to all related laws and regulations for delivery vehicles.
• Oversee duty and brokerage for cross-border deliveries.
• Ensure driver abstracts are current and identify risks associated with demerit points or offenses.
• Utilize analytics and data to make recommendations on continuous improvement initiatives to enhance business operational efficiency, reduce costs, and maximize profit.
• Engage with and influence multiple key internal stakeholders, including managers in operations, marketing, finance, and sales.
• Take responsibility for the department’s outbound delivery strategy.
• Conduct performance reviews for team members, coach and develop staff, and conduct employee training sessions.
• Assist in the recruitment of quality drivers.
• Capture data to monitor and ensure proper driver behavior and vehicle use, ensuring a high level of customer satisfaction and equipment longevity.
• Ensure annual performance goals, including on-time deliveries, are met or exceeded.
• Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers.
• Be responsible for the back lot at the DC.
• Regularly attend Joint Health and Safety Committee meetings and promote safe work activities.
• Perform other duties as specified by the Director of Operations and executive.
• Adhere to and enforce Gerrie policies and procedures, implement schedule and policy changes, and collaborate with other managers and staff to formulate and implement policy changes.
• Provide leadership to representatives and coaching on improved and effective sales techniques.
• Represent company values and lead by example.
• Provide in-person day-to-day leadership for the team.
• Mentor and coach employees to do their best work.
• Create a positive, inclusive culture that motivates employees to meet their goals.
• Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints, and resolve employee problems.
• Ensure onboarding programs are effectively completed within the required time by all newly hired employees or those transitioning into a new role.
• Be responsible for employee learning and development, providing comprehensive job training, tools, and knowledge to serve customers, achieve goals, and meet company objectives, including the required 40 hours per employee training.
• Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources.
• Ensure good cooperation with and between departments.
• Be responsible for employee time and attendance, ensuring time is reviewed and approved in accordance with required timelines.
• Determine staffing requirements for implementing plans, including all types of personnel required.
• Allocate sales territories (including branches) to account managers most qualified to implement the program.
• Monitor the management of important accounts.
• Coordinate staff training.
• Communicate clearly and concisely both orally and in writing.
• Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.
• Recommend creative solutions to various issues that may arise.
• Ensure employees understand and adhere to ISO policies and procedures.

Benefits

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition reimbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED