Transportation Supervisor - Fixed Route

Military Spouse Corporate Career Network • Indianapolis, IN

1d • Onsite

About The Position

ABOUT US We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals. WHO WE ARE As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community. INDYGO MISSION IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all. Accountability : We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency. Adaptability : We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community. Workplace Culture : We offer an empowering workplace to meet the needs of our teammates and riders. Compassion : We promote, embrace and value all individuals, treating each other with dignity and respect. Communication : We value open and honest conversations with each other, our riders and the community. Excellence : We are proud of who we are and the work we do and will continue to exceed customer expectations. Responsibility: We will be good stewards of our resources. Results: We make things better today than they were yesterday. Safety : We ensure safe and secure environments. POSITION PURPOSE The Transportation Supervisor oversees the day-to-day operations of IndyGo’s fixed‑route and/or flexible transportation services. This role supports safe, reliable, and efficient transit operations by supervising Coach Operators, monitoring service delivery, resolving operational and customer service issues, and coordinating service adjustments with internal and external stakeholders.

Requirements

• High school diploma or GED required
• A minimum of three (3) years of experience as a transit operator or equivalent fixed‑route or paratransit operating experience.
• Valid Indiana Commercial Driver’s License (CDL) with passenger and air brake endorsements required, or the ability to obtain the required license within six (6) months of hire.
• Knowledge of streets, landmarks and geography of Marion County and IPTC bus routes.
• Working knowledge of scheduling, dispatch, and workforce management software, or the demonstrated ability to learn specialized transit systems (e.g., scheduling, radio, and payroll platforms).
• Ability to operate laptops, tablets and two-way communication devices; including troubleshooting basic techniques.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to communicate effectively, both orally and in writing, with individuals and groups using tact, patience, and professionalism, including when interacting with individuals who may be upset or frustrated.
• Above average decision-making abilities in a time sensitive environment.
• Basic mathematical abilities (addition, subtraction, multiplication, and division).
• Ability to process and analyze data.
• Ability to track and control expenses and/or revenues.
• Ability to prioritize, organize, and manage tasks and time effectively.
• Ability to direct, influence, and motivate others.

Nice To Haves

• Associate’s degree in business administration or a related field preferred.
• Three (3) to five (5) years of customer service experience and two (2) years of supervisory experience in scheduled transportation and/or dispatch operations preferred.

Responsibilities

• Supervise and manage daily operation of the fixed route and flexible transportation systems and transit center, ensuring compliance with city, local, state and federal laws governing transit services.
• Ensure minimum variation in scheduled bus service and passenger safety by managing on-site street operations and computerized radio equipment and initiating communication with the city’s police, safety and fire departments and local construction companies that might affect service.
• Resolve day-to-day operating problems that arise, including but not limited to vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service.
• Communicate service updates, schedule changes, and emergency notifications to internal and external stakeholders using clear, timely, and professional written and verbal communication.
• Investigate customer complaints and resolves passenger disputes related to provision of service.
• Monitor Bus Operators, riding the system to evaluate operator efficiency and maintain records of assigned operators.
• Work with the Emergency Operations Center (EOC) to develop training exercises and responds to real-time emergencies.
• Investigate accidents, including but not limited to scene of accident management, compiling information and executing company policy pertaining to post accident procedures.
• Provide detour planning expertise to city officials for special events.
• Conduct investigations as it relates to Coach Operators; provides support for grievance hearings, Loudermill hearings and terminations.
• Make recommendations to management to improve operations, decrease turnaround times, and streamline work processes; work cooperatively to provide superior customer service.
• Supervise the Service Center and Radio Control Dispatch Room when required.
• Manage and respond to Transportation Department issues after normal business hours.
• Partner with Human Resources to ensure Department of Transportation (DOT) and Federal Transit Administration (FTA) Drug & Alcohol Program compliance.
• Perform other duties as assigned.
• Supervise one or more employees.
• Apply supervisory responsibilities according to organizational policies, collective bargaining agreement and applicable laws.
• Interview, hire, and train employees; plan, schedule, assign, and direct work according to the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.
• Promote a respectful, inclusive, and collaborative work environment consistent with IndyGo’s values.

Benefits

• Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
• On-site wellness clinic for employees and their families
• Retirement plans (401A and 457B)
• Tuition reimbursement
• Free IndyGo transportation for employees and their families
• Eligibility for the Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED