3rd Shift Transportation Specialist

Carter Logistics LLC•Laredo, TX

2d•$0 - $17•Onsite

About The Position

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

Requirements

High School Diploma or GED required.
College degree and/or 1 year of transportation and customer service experience.
Strong written and verbal communication abilities
Excellent problem analysis skills
Must be able to work in a high stress environment with the ability to adjust to continuous changing priorities.
Must be professional with a positive attitude.
Proficiency in Microsoft programs such as Word, Excel, and Outlook email required.
Ability to learn new programs as necessary.
Solid work history
Willingness to successfully function in a team environment.
Access to our crossdock thus will need to follow all correct and proper PPE requirements set for entering the dock area. Such as but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings.

Responsibilities

Retain working knowledge of transportation systems after initial training
Initiate contact with carriers and customers when appropriate
Facilitate complete and thorough communication between carriers and customers
Organize and track freight on an appropriate time schedule
Effectively communicate and escalate events through management channels
Compose office-appropriate communication through a variety of media
Continue proactive solutions within the network
Provide hands-on support during the absence of other team members or during peak times
Work with peers to develop best practices that are shared across all field office networks
Adapt to a changing process, while working towards standardization