Transportation & Operations Manager - 1st Shift

GXO Logistics

8d•Onsite

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Transportation & Operations Manager you will be responsible for the overall on-site management of a customer account, ensuring that compliance requirements and contractual obligations are met. You will also serve as the primary customer contact on all new initiatives and high-level critical issues. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

Requirements

4 years of transportation experience
In-depth knowledge of the supply chain/logistics industry
Availability to travel occasionally

Nice To Haves

Bachelor’s degree
Project management skills and experience
4 years of operations experience
Proven leadership and collaboration skills with experience effectively supervising, mentoring and influencing employees
Excellent verbal and written communication skills
Experience as a collaborative, innovative and strategic thinker
Solid customer relationship management skills

Responsibilities

Maintain responsibility for the overall P&L to meet established budgets and forecasts
Ensure the effectiveness of the operation’s communication, interaction and relationship with company drivers
Oversee the management of tractor maintenance, compliance and service delivery
Track operational performance, including on-time pickup and delivery, volume, equipment balance and empty miles
Ensure driver recruiting and retention meets established fleet size goals
Identify opportunities to increase performance, improve processes and find efficiencies, and coordinate with leaders to implement solutions
Investigate and determine the root cause of all service failures; implement corrective actions whenever necessary
Develop and modify operational policies and procedures to meet customer service requirements on both new and existing processes
Maintain a safe work environment and foster a positive team dynamic, resolving employee relations issues and administering corrective action as required
Ensure annual profit, efficiency and quality goals are attained at each client engagement
Direct capital expenditure and asset deployment activities