Transportation Manager (Final Mile Operations)

Ashley Furniture Industries•LAS VEGAS, NV

71d•$75,000 - $100,000•Onsite

About The Position

Ashley Furniture is seeking a dynamic Transportation Manager to lead our delivery operations at our retail fulfillment center. In this critical role, you'll oversee route optimization, carrier partnerships, delivery team management, and ensure every customer receives their furniture on time and with care. This role is crucial for managing last-mile logistics and delivering exceptional customer experiences.

Requirements

5+ years of experience in logistics, transportation, or last-mile delivery operations
3+ years of people management experience leading frontline operations teams
Strong understanding of route optimization, fleet management, and delivery logistics
Proven track record of managing budgets and driving operational efficiency
Experience with transportation management systems (TMS) and routing software
Excellent analytical skills with ability to interpret data and make data-driven decisions
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Nice To Haves

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
Experience in retail, e-commerce, or furniture/large item delivery operations
Knowledge of DOT regulations and commercial driver requirements
Lean Six Sigma or other process improvement certification
Experience with last-mile technology platforms (Onfleet, Bringg, etc.)
Familiarity with white glove delivery services and in-home setup operations
Experience managing both in-house delivery teams and third-party carriers

Responsibilities

Oversee daily final mile delivery operations, including route planning, scheduling, and dispatch
Manage delivery fleet operations ensuring vehicles are maintained, compliant, and efficiently utilized
Monitor real-time delivery performance and proactively address service disruptions
Coordinate with warehouse operations for seamless handoff from fulfillment to delivery
Implement and maintain standard operating procedures for all final mile processes
Ensure compliance with DOT regulations, safety standards, and company policies
Recruit, train, and develop high-performing delivery drivers, dispatchers, and coordinators
Conduct performance evaluations and provide coaching to improve team results
Foster a culture of safety, accountability, and customer service excellence
Manage staffing levels to meet fluctuating demand and seasonal volume changes
Lead daily huddles to align team on priorities and performance
Build and maintain relationships with third-party delivery carriers and service providers
Negotiate contracts and service level agreements to optimize cost and service quality
Monitor carrier performance metrics and conduct regular business reviews
Identify and onboard new delivery partners to expand capacity and coverage
Resolve escalated issues with carriers related to service failures or billing
Track and analyze KPIs including on-time delivery, cost per delivery, and customer satisfaction
Identify trends, root causes of failures, and opportunities for improvement
Implement process improvements and technology solutions to enhance efficiency
Develop and present performance reports to senior leadership
Lead cross-functional projects to optimize end-to-end fulfillment processes
Ensure proactive customer communication about delivery windows and status updates
Manage escalated customer issues and drive resolution
Implement customer feedback mechanisms to improve service quality
Collaborate with customer service teams on delivery-related inquiries
Maintain customer satisfaction scores at or above company targets
Develop and manage annual operating budget for final mile operations
Monitor daily expenses and identify cost-saving opportunities
Optimize route density and delivery efficiency to reduce per-unit costs
Track and report on budget variance and implement corrective actions