Transportation Manager

Domino's•Hayward, CA

9d•$135,000 - $150,000•Onsite

About The Position

This role is responsible for managing the Delivery & Service Department. The Transportation Manager will lead a team, develop departmental plans, manage budgets, ensure DOT compliance, optimize routing and scheduling, and maintain strong customer service relationships. The position requires a strong understanding of transportation logistics, fleet management, and regulatory requirements.

Requirements

Minimum 2-year degree or equivalent professional work experience required.
Minimum 3-5 years of progressive Transportation and Logistics experience with demonstrated success in operational management.
Minimum 3-5 years of supervisory or management experience with proven ability to develop, lead, and direct team members.
Documented track record of managing transportation operations, fleet management, and logistics functions.
Comprehensive working knowledge of Department of Transportation (DOT) regulations, compliance requirements, and safety standards.
Advanced proficiency with Microsoft Office software suite.
Demonstrated expertise in fleet management systems and routing optimization.
Results-oriented professional with exceptional organizational, analytical, and decision-making capabilities.
Demonstrated excellence in people management and team leadership.
Strong interpersonal and communication skills with ability to manage stakeholder relationships.
Ability to work full-time with flexible scheduling requirements, including nights, weekends, and holidays.
Availability to support 24-hour operations and maintain emergency on-call status as required.
Must successfully complete background checks every third year on employment anniversary date.

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain Management, Transportation, or related field preferred.

Responsibilities

Establish and maintain a high-performing Delivery & Service team through strategic recruitment, interviewing, hiring, and retention.
Ensure team members have the necessary tools, resources, and support.
Conduct formal training, provide coaching, complete performance appraisals, and make compensation recommendations.
Address and resolve employee relations matters.
Provide direct support and guidance to team members.
Develop and implement departmental plans, policies, and procedures.
Participate in mandatory annual Leadership & Development training sessions.
Conduct safety briefings, team meetings, and quarterly performance reviews.
Execute additional responsibilities as directed by management.
Complete annual performance evaluations for all drivers and staff members.
Prepare and submit the annual Delivery & Service department budget.
Review and authorize all departmental payroll submissions.
Analyze cost statements to identify inefficiencies and implement cost containment strategies.
Audit and approve all invoices from the vehicle leasing company.
Oversee fleet performance management, ensuring preventive maintenance and timely repairs.
Generate comprehensive Delivery & Service reports, including backhaul analysis and KPI summaries.
Conduct monthly Comdata audits for fuel compliance and cost control.
Develop, review, and optimize driver schedules.
Perform continuous analysis of vehicle and driver assignments for consolidation opportunities.
Analyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit data analyses.
Conduct systematic route analysis to identify cost-saving opportunities.
Perform route observations to verify driver compliance with company and DOT standards.
Monitor delivery accuracy and implement corrective strategies.
Monitor driver hours of service through PeopleNet to ensure DOT compliance.
Review drive camera footage for compliance with safety and compliance standards.
Maintain and audit all driver logs and required documentation.
Oversee the maintenance and accuracy of driver qualification files.
Execute daily dynamic routing to optimize fleet operations.
Prepare for and coordinate operational and transportation audits.
Conduct required route observations to verify safe driving practices and compliance.
Maintain fleet appearance and operational standards.
Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other stakeholders.
Provide guidance to team members on customer relations protocols.
Respond promptly to customer complaints and concerns through the Slice of Pie system.
Participate on the Transportation Advisory Board as assigned.
Conduct site assessments at new store locations to evaluate delivery accessibility.
Operate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified.