Transportation Manager

Trinity Health•Wilmington, DE

1d•Hybrid

About The Position

The primary purpose of this role is to be responsible for the transportation program, including the transport of participants, meals, durable medical equipment, pharmacy, and any other transportation as deemed necessary. This position may occasionally require responding to on-call inquiries regarding transportation needs on the weekend and visiting participant homes to assess transportation needs. Local travel within New Castle County is required, as well as weekly travel between Wilmington and Newark PACE programs based on the needs of the Newark site.

Requirements

High School diploma required.
Minimum of one (1) year of experience in working with the frail or elderly population.
Two (2) years of administrative/supervisory experience in a transportation setting.
Five (5) years of experience in the transportation industry. A combination of education and experience may be acceptable.
Valid driver's license in good standing required.
Superior written and verbal communication skills.
Proficiency with MS Office.
Must manage conflict well, have high decision-making quality and flexibility to adapt to ongoing change.
Ability and skills to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures of the organization in line with our mission, vision, and philosophy.

Nice To Haves

College degree is preferred.

Responsibilities

Serve on the interdisciplinary team (IDT), attending morning updates and reporting changes in participants’ baseline status to appropriate staff on a daily basis.
Supervise transportation staff, oversee hiring, training, and daily operations.
Ensure responsibility for running and maintaining the transportation scheduling software program.
Ensure effective daily communications between the Center, transportation drivers, dispatch, and the transportation coordinator.
Ensure daily work schedules are communicated to colleagues.
Ensure coordinating and scheduling daily delivery of home-delivered meals, Durable Medical Equipment (DME), supplies, and miscellaneous items requested.
Oversee the vehicle maintenance program, repairs, and assist with research for the purchase of new vehicles.
Responsible for ensuring participant satisfaction as it relates to transportation.
Collaborate on budgeting and ensure compliance with federal and state regulations.
Manage third-party contracts for services, maintain a comprehensive vendor list, and ensure contracted staffing levels are appropriate.