Transportation Management Logistics Planner

NFI Industries•Camden, NJ

4d•Onsite

About The Position

The Transportation Management Logistics Planner ensures customer transportation needs are executed at a high level, and that processes and best practices are taught to new and existing Coordinators. This role is responsible for providing excellent customer service to the NFI customer base. This position reports to the Transportation Management Account Manager and/or an Operations Director.

Requirements

HS Diploma
2 - 3 years’ experience in customer service
Excellent verbal and written communication skills
Strong attention to detail with excellent follow-up skills
Professional aptitude, presentation and demeanor
Ability to meet/exceed time-sensitive deadlines
Ability to multitask and problem solve
Ability to work collaboratively as part of a team
Basic computer experience (E-mail, Internet)

Nice To Haves

BA or BS Degree preferred, but not required
Supply chain software experience preferred
Experience with Microsoft Excel a plus

Responsibilities

Manages and executes daily shipment activity for customers.
Follows and reinforces client rules, parameters, and standard operating procedures.
Establishes and refines standard operating procedures.
Responds timely to client requests and inquiries.
Builds customer relationships with supply chain, warehouse, coordinator, and customer service contacts on their respective account(s).
Resolves client issues quickly and efficiently.
Manages shipment routing guides.
Communicates with managed and incumbent carriers and tenders shipments based on customer route guide.
Collaborate with NFI brokerage account management and carrier sales.
Schedule appointments and executes shipment tracking procedures.
Executes intermediate shipment optimization activities.
Generates reports at the request of our customers or NFI Account Manager.
Manages shipment exception process.
Facilitates claims filing on behalf of customer.
Uses various transportation software platforms to facilitate shipment execution.
Assists with freight bill audit & payment processes through customer, carrier, and internal inquiries.
Provides support on miscellaneous projects as needed.