Transportation Management Center Operator - Kanawha County

West Virginia Department of Transportation•Charleston, WV

1d•Onsite

About The Position

The Transportation Management Center Operator performs full-performance level work in the Transportation Management Center. Under general supervision, an employee in this classification works in an Intelligent Transportation Fusion Center. Work involves traffic systems control, incident/congestion management, and communications. Employees operate state-of-the-art computerized traffic management workstations designed to facilitate traffic flow and minimize congestion. Employees undergo training and are assigned progressively responsible duties in traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communications systems. Employees perform a variety of clerical and technical tasks and other related duties. May be required to work rotating shifts (evenings, nights, weekends, holidays). In the event of emergency highway conditions, employees are subject to call back during scheduled off hours. May be assigned as needed to relief shifts at the Division of Homeland Security & Emergency Management during periods of heightened security or emergency operations. Must be able to read, understand and interpret office procedures, rules, and regulations. Performs related work as required. Pay Grade: 10

Requirements

Graduation from a standard high school or equivalent.
One (1) year of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent experience in an electronic traffic management center environment.
OR One (1) year of experience in radio communications/dispatching, customer service work, information system help desk work, or telemarketing.
Must be able to read, understand and interpret office procedures, rules, and regulations.
Knowledge of the operating commands of several different systems.
Knowledge of the functions and applications of the equipment utilized in providing effective incident management.
Knowledge of the operation of communications systems.
Knowledge of the West Virginia State highway system.
Knowledge of hazardous materials codes.
Skill in map reading.
Skill in providing effective communication.
Ability to learn about state and national emergency facilities, services and notification techniques.
Ability to listen well and speak clearly and distinctly.
Ability to function in stressful situations that require immediate responses.
Ability to anticipate unsafe roadway conditions and to respond accordingly.
Ability to prepare various logs and reports pertaining to traffic conditions, incident management and equipment placement.
Ability to operate a computer.
Travel may be required; therefore, a valid driver’s license is required.

Responsibilities

Monitors real-time traffic data; accurately locates incidents graphically on computer using only verbal descriptions.
Prepares various logs and reports pertaining to traffic conditions, incident management, equipment placement, etc.
Assess congestion levels and incident condition and severity, brief Supervisor and/or Manager of situation and possible ramifications and respond accordingly.
Programs and operates motorist information systems such as dynamic message signs (DMS) and highway advisory radio (HAR).
Monitors closed-circuit television system, police scanners, and citizens' band radio transmissions for incident detection and verification.
Monitors and transmits radio communications between State and/or other agencies, such as the West Virginia Department of Highways, West Virginia State Police, METRO 911, and other agencies having jurisdiction in ITS Corridors.
Monitors, gathers, and relays Emergency, Traffic, Safety, Weather and other information to the appropriate agency.
Verify incidents and congestion using closed-circuit television surveillance system and electronic data.
Dispatches necessary response equipment to incident scenes.
Programs and operates internet website information network.
Checks districts daily to record weather, stream, and other hazardous conditions.
Monitors statewide weather forecasts and transmits this information.
Answer inquiries from the public and media and provides the appropriate information.
Relay information to agency personnel.
Receives traffic and incident data from the Geographic Information System (GIS).
Monitors Roadway Weather Information Systems (RWIS) and Environmental Sensor Stations (ESS) Sensors.
Records weather and road condition tapes for Highway Advisory Radio (HAR).