FT Transportation Generalist (Mon-Fri)

PDI•Ankeny, IA

2d•Onsite

About The Position

Utilizes administrative, operational knowledge and customer service skills to provide support to the Transportation department. This role involves a variety of clerical and administrative functions, scheduling, data entry, and customer interaction. The ideal candidate will be results-oriented, customer-focused, and possess strong organizational and computer skills.

Requirements

High school diploma or equivalent required.
Good verbal communication, phone, and interpersonal skills.
Strong administrative and office clerical skills.
Organizational, attention to detail and follow through capabilities.
Prioritization and multi-tasking capability.
Good computer skills with adaptability to multiple systems.
Spreadsheet and data entry computer skills.
Strong customer service skill with phone etiquette.
Frequent to constant handling of papers.
Constant listening and talking.
Use of computer requiring finger dexterity.

Nice To Haves

1 year clerical or office experience preferred.
Understanding of transportation logistics is a plus.

Responsibilities

Reports to work when scheduled and on time.
Adheres to company policies and departmental guidelines.
Performs clerical functions including filing, copying, posting, spreadsheet work, data entry, assembling and distributing paperwork, and answering phones.
Schedules and coordinates pick-up and delivery appointments for backhaul and contract freight orders.
Enters scheduling information into the Prospero system.
Maintains customer scheduling information in Prospero, including updating hours of business, appointment requirements, and time preferences.
Performs administrative functions for WMS and Prospero related tracking and closing orders.
Troubleshoots problems and makes modifications to resolve issues.
Issues Com Data when needed.
Sorts and segregates paperwork returned by PDI drivers and distributes it to the proper areas.
Serves as back-up for Transportation Administrative Assistant and Contract Freight Coordinators.
Handles and investigates past-due invoices.
Helps customers with inquiries about load tracking and invoicing errors related to paperwork.
Works closely with accounting to invoice customers.
Other duties as assigned by management.