FT Contract Freight Generalist (Mon-Fri 8:00am - 4:00pm)

Hy-Vee, Inc.•Ankeny, IA

2d•Onsite

About The Position

Utilizes administrative, operational knowledge and customer service skills to provide support to the Transportation department. This role involves performing clerical functions, scheduling and coordinating pick-up and delivery appointments, administrative functions for WMS and Prospero, issuing Com Data, sorting and distributing paperwork, handling past-due invoices, assisting customers with inquiries, and working closely with accounting to invoice customers. The position also serves as back-up for the Transportation Administrative Assistant and Contract Freight Coordinators.

Requirements

High school diploma or equivalent required.
Good verbal communication, phone, and interpersonal skills.
Strong administrative and office clerical skills, organizational, attention to detail and follow through, prioritization and multi-tasking capability.
Good computer skills with adaptability to multiple systems, spreadsheet, and data entry computer skills.
Strong customer service skill with phone etiquette.

Nice To Haves

1 year clerical or office experience preferred.
Understanding of transportation logistics is a plus.

Responsibilities

Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines.
Performs clerical functions including but not limited to: filing, copying, posting, spreadsheet, data entry, assembling and distributing paperwork, answering busy phones.
Schedules and coordinates both pick-up and delivery appointments for backhaul, and contract freight orders. Enters times, release numbers and all other pertinent scheduling information into Prospero system.
Maintains customer scheduling information in Prospero including entering and updating hours of business, appointment requirements, and time preferences.
Performs administrative functions for WMS and Prospero related tracking and closing orders.
Troubleshoots problems and makes modifications to effectively resolve issues.
Issues Com Data when needed.
Sorts and segregates all paperwork returned by PDI drivers each day and distributes paperwork to the proper areas of the office.
Serves as back-up for Transportation Administrative Assistant and Contract Freight Coordinators.
Handles and investigates past-due invoices.
Helps customers with inquiries about load tracking and Invoicing errors related to paperwork.
Works closely with accounting to invoice customers.
Other duties as assigned by management.