Transportation / Driver Operations Coordinator II

Ryder Supply Chain Solutions • Orlando, FL

1d • Onsite

About The Position

This Operations Coordinator role serves as a key point of contact for drivers, customers, and internal leadership across the West Region. Responsibilities include providing exceptional customer service, coordinating and assigning driver routes, supporting light dispatch operations, responding to and resolving customer inquiries received via email, and proactively addressing operational issues as they arise. The position also provides administrative support to supervisors and managers, helping ensure efficient day-to-day operations while maintaining compliance and communication standards for federally regulated drivers. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced transportation and logistics environment.

Requirements

• H.S. diploma/GED required
• Two (2) years or more administrative and clerical support experience required
• Demonstrates customer service skills
• Must have customer service skills and telephone etiquette
• Highly thorough and dependable
• Requires integrity and trust
• Friendly and service-oriented
• Must have sense of humor, work/life balance and decision quality
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices

Responsibilities

• Provides administrative support to the department: filing, opening mail, typing and answering phones.
• Performs clerical functions including receiving, classifying, reconciling, consolidating and summarizing of documents and information.
• Maintains records or logs.
• Verifies completion and accuracy of information.
• Sets up and maintains files and records.
• Provides exceptional customer service.
• Coordinates and assigns driver routes.
• Supports light dispatch operations.
• Responds to and resolves customer inquiries received via email.
• Proactively addresses operational issues as they arise.
• Provides administrative support to supervisors and managers.
• Ensures efficient day-to-day operations.
• Maintains compliance and communication standards for federally regulated drivers.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave
• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED