Transportation Dispatcher

Manchester School District•Manchester, NH

1d•Onsite

About The Position

This position is responsible for daily school bus operations, interacting with Operations and Maintenance Staff, and providing customer support services.

Requirements

High school diploma or equivalent
Knowledge of local streets
Excellent Customer Service Skills and Interpersonal Skills
Intermediate Computer skills including the entire Microsoft Office and Google products
Thrive in a fast-paced environment
Strong communication skills, verbal and written
Ability to prioritize tasks and service coverage effectively
Possession of or ability to obtain; New Hampshire School Bus Certificate
DOT Medical Examiner’s Certificate
DOE Criminal History Records Check Clearance Certificate

Nice To Haves

Experience in supervisory role, preferred
Previous dispatch experience, preferred
Understanding of school transportation industry preferred
Ability to work independently

Responsibilities

Open and close dispatch office
Ensure all routes are staffed for the day; assign substitute drivers, as needed; plan, schedules and assign drivers for additional work, including field trips, athletic events, etc in accordance with District policies and current CBA language.
Ensure driver fitness for duty
Coordination of vehicle maintenance and availability; communicate issues to and from drivers as needed
Maintenance and distribution of daily crew sheets, additional work assignments, and other reporting
Tracking of daily attendance, time off requests (including approvals and denials), and perfect attendance for drivers
Communicating with drivers, school district personnel, and parents in a timely and professional manner; communication via two-way radio, telephone, email and in person
Ability to use considerable judgment, diplomacy discretion, and the ability to communicate clearly
Must exercise extreme care in maintaining confidentiality and privacy
Document and submit reports; including all documentation for complaints, accidents, routing changes, etc.
Be on-call, in rotation, for emergencies and after hours needs as scheduled; drive a bus as needed.