Transportation Dispatcher - 1st & 2nd Shift

Goodwill of Central and Northern Arizona

9d•Onsite

About The Position

Dispatches Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, ensuring emails and phone calls are handled in a timely manner. The role involves maintaining day-to-day operations of the transportation department, meeting Team Member and customer needs, and ensuring all safety rules are complied with. The company emphasizes its mission of empowering individuals, strengthening families, and building stronger communities, with core values of Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

High School diploma, GED or equivalent work experience required
One year of customer service experience or dispatch experience required
Excellent written and oral communication skills
Outstanding organizational and time management skills
Proficient in MS Office Suite
Ability to speak and read English proficiently
Ability to pass a background check and drug screen, where applicable for position

Responsibilities

Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Coordinates and effectively communicates with various GCNA divisions.
Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately takes action and/or reports any unsafe or potential hazards.
Orders supplies and equipment, issuing them to Team Members.
Maintains the day-to-day operations of the transportation department including meeting Team Member and customer needs.
Reads and responds to emails from stores, providing excellent customer service.
Dispatches Drivers in a safe and efficient manner.
Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Communicates power equipment defects to the fleet Services Team.
Provides feedback to the Transportation Leaders on day-to-day operations in an effort to maintain and improve business and resolve problems.
Maintains regular and consistent in-person attendance.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.