Customer Care Coordinator | Transportation Success Specialist

Clayton

7d • Onsite

About The Position

The Transportation Customer Success Specialist is responsible for ensuring that our customer's experience is positive and timely by scheduling all shipments with all our retailers, communities, and other destinations, prioritizing customer expectations, and entering data into our TMS and clearly communicating the scheduling with the Private Fleet Driver Supervisors and Partner Carriers. This is a remarkable opportunity for an individual looking to pursue a career in the logistics/transportation/manufactured housing industry. Your expertise as a communicator and problem solver are highly valuable traits contributing to your success in an opportunity such as this! We can't wait to hear from you.

Requirements

• Bachelor’s Degree in business, Supply Chain or Logistics Management or 3 years of relevant experience
• Minimum 3 years of related experience in customer care coordination / administration.
• Experience with Transportation management systems, preferably Oracle
• Customer First Mindset
• Strong Analytical and problem-solving skills
• Proficient in AS-400 and MS Office Products, including Excel and Outlook email organization
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.
• Ability to multitask and work in a fast-paced environment

Responsibilities

• Manages large numbers of incoming and outgoing calls to all our retail, independent, and community customers.
• Schedules shipments with end customers efficiently and effectively.
• Resolves transportation issues by clarifying transportation rules, regulations, and policies; determines the cause of the problem; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; follow up to ensure resolution.
• Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution. Will be responsible for problem solving and resolving issues with management at our Retail Centers and customers.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates and communicates service requirements of customers effectively, accurately, and timely.
• Goes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records effectively.
• Other duties as assigned.

Benefits

• Flexibility to create their own health, dental, and vision benefits package
• Competitive 401K programs, including investment options and company matching for full and part time employees after one year
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Programs
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton VTO program / Clayton Impact program
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level