Transportation - Customer Service Representative - FT - GLOW

Dayforce•Batavia, NY

5d•$20 - $22•Onsite

About The Position

Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn. Our employees receive a range of benefits including health insurance, company-paid life insurance, 401K, generous paid time-off and continuing education support! The Transportation Customer Service Representative will work closely with the Transportation Manager in our Northern Region to coordinate vehicle maintenance and handle transportation route issues. The CSR will coordinate with all programs to maintain the vehicle service schedules utilizing the agency fleet maintenance software. The CSR is responsible for transportation billing using the Transportation Planning software. In addition, the CSR will assist the Transportation Manager in solving route problems by working with our internal and external customers (i.e. program managers, Residential managers and families). The CSR will also be responsible for assisting the Manager and Vice-President of Transportation with reporting for Federal and State transportation grants. The CSR is responsible for managing the afternoon routes on a daily basis.

Requirements

HS Diploma or equivalent
Proficient in Microsoft Office
Ability to obtain and maintain a CDL C with P/S endorsement
Flexibility with schedule and job assignments
Provides excellent customer service and demonstrate strong professionalism.
Possesses computer skills, proficiency in Microsoft Office with ability to learn other programs.
Ability to obtain and maintain CDL C with P/S endorsements within six months of starting position.
Possesses strong eye for detail.
Must be able to pass a DOT physical and NYS SED Physical Performance test for bus drives.

Responsibilities

Review driver inspection sheets on a daily basis and ensure proper documentation and file daily
Maintain vehicle records in agency vehicle maintenance software program
Record and file mechanics vehicle work orders daily
Schedule all agency vehicles for service using the maintenance software to track and record services
Coordinate service appointments with appropriate agency departments
Record all repair invoices in the maintenance program
Track and record all vehicle parts inventory
Verify vehicle maintenance record accuracy for DOT inspections
Monitor and manage Transportation vehicle inspection sheets
Enter vehicle mileage from Azuga GPS when needed
Record mechanics time with specified vehicles daily
Manage afternoon routes and provide direction to drivers as needed
Responsible for internal and external transportation billing
Any other data entry or duties as required by supervisor
Perform bus routes and serve as a substitute bus aide when needed
Attend necessary transportation meetings