TSS - Customer Service Coordinator 3rd Shift

Penske•Reading, PA

3d•Onsite

About The Position

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. In this role, Transportation Customer Service Coordinators will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems.

Requirements

Previous customer service experience is required.
High School diploma or equivalent required
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

Associate's/Bachelor's degree is preferred.
Bilingual skills (Spanish) a plus.

Responsibilities

Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
Answers and processes requests received through inbound calls and emails in a timely manner
Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
Escalates all non-routine customer inquiries appropriately to solve operational issues
Serves as the primary contact for data collection, audit, and reporting of various performance metrics
Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
Other projects as assigned by management