Transportation Coordinator

Seen Health • Los Angeles, CA

22d • $25 - $32 • Onsite

About The Position

Seen Health is revolutionizing senior care through the PACE model, offering integrated medical care and social support. They are building a technology-enabled healthcare organization focused on data and workflows to empower clinicians and staff. Their mission is to empower seniors to age-in-place with dignity and provide peace of mind to their families. The Transportation Coordinator plays a crucial role in ensuring the safe and timely transportation of PACE participants to and from the day center and medical appointments, managing real-time dispatch and coordinating with drivers and clinical staff.

Requirements

• Bilingual required: Mandarin/English or Cantonese/English
• High school diploma or GED.
• Minimum of one (1) year of experience in transportation dispatch, scheduling, routing, logistics, or coordinating a program.
• Strong verbal communication skills and a calm, professional phone presence for coordinating with drivers, participants, and families.
• Demonstrated ability to multitask, stay organized, and make sound decisions quickly in a fast-paced, changing environment.
• Comfortable working with seniors and their families with patience, empathy, and professionalism.
• Proficiency with computers, scheduling/dispatch software, and data entry

Nice To Haves

• Preferred: Mandarin, Cantonese, and English
• Experience in a PACE program, senior care, geriatrics, home care, or healthcare-related transportation setting.
• Familiarity with electronic health records (SeenEHR/Orbit or similar) and transportation/routing or GPS tracking software.
• Knowledge of ADA and non-emergency medical transportation (NEMT) practices, including wheelchair-accessible and paratransit service.
• Cultural competence working with Chinese-speaking senior populations.
• Valid BLS/CPR certification (AHA or American Red Cross) or willingness to obtain.
• Valid California driver's license and clean driving record (ability to support driving coverage in a pinch is a plus, not required).

Responsibilities

• Plan, build, and optimize daily transportation routes and pick-up/drop-off schedules for participants attending the day center and traveling to medical appointments.
• Dispatch and monitor vehicles and drivers in real time, tracking ride status throughout the day and adjusting routes as needed for delays, cancellations, no-shows, and add-on trips.
• Receive and manage incoming and outgoing transportation requests from participants, caregivers, clinical staff, and the IDT, and schedule same-day and future rides accordingly.
• Coordinate closely with drivers to confirm assignments, communicate route changes, and relay participant-specific needs (wheelchair, walker, oxygen, escort, lift assistance).
• Serve as the day-of point of contact for transportation issues — traffic, breakdowns, weather, participant readiness — and problem-solve quickly to minimize disruption to care.
• Communicate proactively with participants and families about pick-up windows, delays, and schedule changes with clear, culturally sensitive, and patient communication.
• Confirm and document each completed trip, mileage, and ride details, and accurately enter transportation data into SeenEHR/Orbit and related systems.
• Partner with clinical and center staff to align transportation with clinic schedules, specialist appointments, meals, and activities so participant care is not delayed.
• Support driver logs, vehicle assignments, and daily readiness checks, and help ensure vehicles are clean, safe, and available for service; escalate maintenance needs promptly.
• Monitor on-time performance and ride quality, flag recurring issues, and recommend improvements to routing and scheduling efficiency.
• Maintain compliance with PACE, Medicare, Medi-Cal, DHCS, ADA, and Seen Health transportation and safety guidelines, including participant safety and confidentiality (HIPAA).
• Perform related duties as assigned to support smooth day center operations.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee to keep you energized
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED