Sr. Transportation Coordinator

. Crane Worldwide Logistics . • Houston, TX

1d • Hybrid

About The Position

This role involves heavy customer and carrier interaction, leading client business reviews, and mentoring other Transportation Coordinators. The position utilizes TMS technology to manage various freight movements, resolves customer complaints, and provides data interpretation. It also supports client billing, manages email communication, monitors loads for exceptions, and supports carrier billing processes. The role requires decision support for after-hours exceptions, routing and tendering shipments, and ensuring process compliance. Continuous improvement, high customer service levels, and cross-functional collaboration are key aspects of this position. Other duties may be assigned.

Requirements

• 3+ years of experience working in the logistics industry required
• Excellent communications skills, both written and verbal, and have a strong professional presence
• Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
• Experience using analytical and judgment skills to solve problem
• Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
• Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

Nice To Haves

• 7+ years of experience working in the logistics industry preferred
• Bachelor's degree in Transportation, Logistics, Business Administration, or similar preferred
• Professional Certification may be required in some areas.

Responsibilities

• Heavy customer/carrier interaction and communication daily via phone and/or email
• Lead client business reviews & advise support teams on business requirements
• Mentor & train other Transportation Coordinators as required
• Utilize TMS technology to build and execute truckload, LTL, international, and hotshot movements for clients
• Resolve and track customer complaints and issues
• Provide data interpretation and cleansing as required
• Develop standard operating procedures (SOPs) as required
• Support the client billing process & resolve disputes
• Extensive use of email technology to sort, respond, assign, and action emails as required
• Monitor loads for exception and manage exceptions to closure
• Provide support to the carrier billing process & work to through any discrepancies
• Provide decision support for exception management during afterhours via page as needed
• Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required
• Utilize methods and procedures to achieve process compliance and organization goals
• Provide feedback and recommendations to drive continuous improvement at account and operational level
• Maintain high level of customer service to both internal and external customers
• Work cross-functionally between departments (engineering, analytics and execution)

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees