Transportation Coordinator

Beacon Mobility•Braintree, VT

14d•Onsite

About The Position

Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules. For 25 years, Local Motion of Boston has served the group transportation needs of the greater Boston area offering corporate and executive transportation, employee shuttles, group transportation for weddings and celebrations as well as academic transportation such as school bus service for athletics, field trips and special events. Customers range from major employers, universities and private schools to hotels, event planners and private party individuals.

Requirements

Must have prior supervising experience.
Must be self-motivated, show initiative, and have a strong work ethic.
Excellent customer service skills, be detail-oriented, and like solving problems.
Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoy working with children.
Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
Must be able to work comfortably in a small and busy office environment.
Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
Must be flexible and adaptable with ever-changing assignments.

Responsibilities

Supervise and advise 30-60 drivers and monitors.
Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
Maintain detailed and organized records to accurately perform monthly billing count