PACE Transportation Coordinator

United Health Centers of the San Joaquin Valley•Fresno. CA, CA

14h•Hybrid

About The Position

The Transportation Coordinator oversees all PACE participant transportation to and from the PACE Center as well as to and from all approved appointments outside of the PACE Center. Coordination of drivers, vans and any necessary support staff is supported by the Transportation Coordinator who will work closely with the interdisciplinary team to communicate any pertinent updates or planning. Additionally, this position is responsible for the safe and efficient operation of UHC owned transportation passenger vehicles. Review of all owned transportation vehicles is scheduled and audited by this role. The performance of a mechanical check prior to vehicle operation is expected each day. Work involves assisting passengers as they step on and off the vehicle and also includes assisting wheelchair bound patients. Work involves considerable contact with the public and requires the exercise of tact, judgment and diplomacy. Additionally, all missed trips, transportation breakdowns and rescheduled trips are reviewed and corrected through this role. Finally, the Transportation Coordinator ensures a smooth and well-connected participant flow with the PACE center supporting all recreation therapy, dining, rehabilitation and health center visits.

Requirements

Must have knowledge and understanding of and be sensitive to area minority groups and their socio-economic backgrounds/cultures.
Demonstrated ability to function independently, with strong organizational skills and flexibility required.
Individual must be self-motivated and able to develop positive working relationships with a wide variety of individuals.
Ability to communicate effectively, both verbally and in writing in both English and Spanish preferred.
Must have strong ability to interact with a wide range of clients effectively.
Must have a valid California driver's license.
High school graduate or equivalent required
Two years’ experience in scheduling or dispatching experience.
Minimum 5 years of experience in driving.
Clean DMV record.
Evidence of auto insurance.
Bilingual (English/Spanish)
Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
Customer-service oriented
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously
Knowledge of physical, mental and social needs of frail older adults.
Knowledge of medical and non-medical dispatching procedures, medical terminology, computers, and general hospital operations.
Computer proficiency - ability to operate standard word processing, spreadsheet and database applications.
Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely.
Ability to set priorities, coordinate multiple tasks, and maintain control of work flow.
Effective listening and oral and written communication skills.
Demonstrated ability to work effectively within the interdisciplinary team setting.
Able to manage changing priorities per participant needs.
Strong organizational skills.
Demonstrates necessary skills and knowledge as outlined in the position-specific Competency Assessment Profile.
Requires use of personal vehicle.
Requires valid driver’s license.
Requires proof of automobile insurance coverage at the following minimum amounts in order to be reimbursed for mileage: $100,000/$300,000 personal liability and $100,000 property damage.
May require use of personal cell phone for business purposes (may be eligible for stipend)
Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
Must have high manual dexterity.
Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

Nice To Haves

Bilingual (English/Spanish) preferred.
Ability to communicate effectively, both verbally and in writing in both English and Spanish preferred.
Previous hospital experience preferred.

Responsibilities

Provides transportation services members from/to home to/from day health center sites and/or medical appointments according to assigned route/appointment schedule or as may be directed by the Dispatcher.
Adheres to all agency, department, and State rules and regulations related to all aspects of providing safe and comfortable transportation services to members. This includes but is not limited to, use of gait belts, proper loading and unloading of passengers, proper wheelchair securement, safe and lawful driving, and assuring that members are not left unattended at any time.
Functions as a member of the interdisciplinary team. Reports any changes in the member’s home or behavior to the Transportation Supervisor or to other appropriate staff person as procedures indicate.
Reports any vehicle safety/maintenance issues to the Transportation Supervisor as they arise.
Follows established departmental van cleaning and refueling schedules.
Completes route sheets on a daily basis including times of pickups and deliveries and turning in same to assigned Transportation Supervisor.
Provides pick-up and delivery services, including mail, meals, medications, incontinent products, nourishments and Durable Medical Equipment.
Attends staff meetings and agency in-services as required.
Follows procedure for reporting accidents immediately after such incidents occur, whether vehicular or personal.
Protects privacy and maintains confidentiality of employee, member and sensitive agency information.
Supports agency’s mission and values.
Performs related duties as assigned.
Participates as a member of the interdisciplinary team, facilitating on-going communication regarding transportation services; maintains regular attendance and represents the Transportation Department at team and other staff meetings and in-services.
Oversees the coordination of transportation for participant supplements and medication deliveries.
Oversees coverage due to driver absences.
Problem solves transportation-scheduling issues and notifies other appropriate staff of issues.
Assists in investigating complaints and completes appropriate documentation.
Assists in monitoring safety and maintenance of vehicles and equipment.
Conducts monthly vehicle safety inspections in accordance with Transportation policies.
Utilizes general office equipment as required for daily operations, including computer system, two-way radio, telephone, fax machine and photocopier.
Oversees the maintenance of site-based Transportation computer database.
Provides summary reports to administration per schedule and as requested.
Protects privacy and maintains confidentiality of sensitive employee, participant and agency information.
Promotes and maintains a safe working environment. Follows agency Safety Policies and Procedures.
Performs other duties as required or requested to ensure that both qualitative and quantitative service standards are met
Assists in development and implementation of orientation policies, procedures and checklists for Drivers. Periodically reviews and evaluates same.
Consults with the Dispatchers and Drivers on the efficiency of routes for UHC PACE and makes recommendations on adjusting routes to achieve efficiency while maintaining timely transportation and participant satisfaction.
Serves on the Quality Improvement Committee, regularly attends meetings.
Assists in the evaluation of internal and external education and development program for staff.
Assists in development of competency assessments and ensures that the assessments are completed and documented for all drivers.
Assists in development and periodic review of Transportation Department policies and procedures. Monitors for consistent practice at each site.
Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
Participates in continuing education classes and any required staff and training meetings.
Maintains professional affiliations and any required certifications.
Supports the overall needs of the health center by working flexible or extended hours when necessary.
Supports the needs of the health center by traveling to other UHC clinics when staffing needs dictate the need for personnel.
Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
Supports their own staff development by completing the required hours of continuing education each year.
Other work-related duties as assigned by supervisor.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.