Transportation Coordinator

Crowley Maritime Corporation • Fairview Township, PA

1d • Hybrid

About The Position

This opportunity offers the chance to make a difference by supporting the Defense Freight Transportations Services (DFTS) contract. Our coordinators all take pride in providing warfighter support. You will be responsible for the coordination of all warfighter essentials, tissues to tanks.

Responsible for coordinating and supporting customer transportation business requirements by developing and managing both carrier and customers to ensure requirements are met.

Requirements

• High school diploma or equivalent required.
• Ability to obtain a CAC Card.
• US Citizen.
• 1 year or less experience in truck dispatching import/export transportation, customer service, negotiations or other related experience.
• Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity.
• Proficient in Microsoft Office products, including Excel, Outlook and Word.

Nice To Haves

• Bachelor’s degree in business, transportation or a related field preferred.
• 1 or more years of experience in cargo claims, freight claims, claims recovery, or related logistics/transportation role preferred.
• Preferred experience in processing Over, Short and Damaged (OS&D) claims.
• Ability to manage multiple claims, priorities, and deadlines in a fast-paced environment.

Responsibilities

• Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment.
• Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers.
• Work directly with new and existing carriers to obtain pricing. Certify pricing calculations for each client to meet the profit goals.
• Ensure compliance with applicable laws, regulations and industry standards.
• Collaborate with the sales team to establish procedures and identify ways to grow business lanes.
• Monitor customer shipments and the quality control of carrier and performance.
• Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payment to carriers.
• Organize documentation, clearances, shipping mode, delivery, tracking and notifications.
• Maintain contact management system similar to CRM to determine established contacts.
• Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
• Manage end-to-end cargo and freight claims, including investigation, liability assessment, resolution, and recovery.
• Review and validate claim documentation (PODs, BOLs, invoices, photos, inspections) and maintain accurate system records for tracking and audits.
• Support loss mitigation and root cause analysis to reduce repeat claims.

Benefits

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED