Transportation Coordinator

Beacon Mobility•Braintree, MA

2d•Onsite

About The Position

Local Motion, LLC Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules. Local Motion of Boston, part of Beacon Mobility, has served the group transportation needs of the greater Boston area for 25 years, offering corporate and executive transportation, employee shuttles, group transportation for weddings and celebrations, and academic transportation such as school bus service for athletics, field trips, and special events. Their customers include major employers, universities, private schools, hotels, event planners, and private party individuals. Beacon Mobility is a family of transportation companies operating across 25 states, providing 'Mobility Without Limits' and focusing on ensuring 'every ride matters' by helping people live, learn, and achieve every day. The company has a 100-year history of providing safe, reliable transportation and customized mobility solutions, serving students, patients, and over 1,500 communities with nearly 20,000 employees.

Requirements

Supervisor experience
Must be self-motivated, show initiative, and have a strong work ethic
Excellent customer service skills, be detail-oriented, and like solving problems
Learn the programs, clients, and employees sufficiently to determine appropriate assignments
Enjoy working with children
Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
Must maintain a safe driving record and driver’s license and respond to coverage needs as required
Must be able to work comfortably in a small and busy office environment
Must be flexible and adaptable with ever-changing assignments

Nice To Haves

Preferably an understanding of routing and a good sense of the area
Dispatching or customer service experience

Responsibilities

Supervise and advise 30-60 drivers and monitors
Responsible for developing and implementing efficient routes across several regions with regard to individual client needs
Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance
Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all company employees
Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example
Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with company rules or standards
Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers
Build and maintain a positive relationship with those you supervise; understand and address the challenges they face
Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract
Maintain detailed and organized records to accurately perform monthly billing count