Transportation Coordinator

Beacon Mobility•Detroit, MI

1d•Onsite

About The Position

Transportation Coordinators (Dispatchers) are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules. Alltown Bus Service and DHT Transportation have been providing school transportation and specialized coach and charter services in Detroit and throughout Chicago and the surrounding suburbs for over 27 years. Alltown operates a fleet of over 600 buses across six locations. Beacon Mobility is a family of transportation companies across 25 states, providing Mobility Without Limits, focusing on safe, reliable transportation for 100 years, serving students, patients, and 1,500+ communities with nearly 20,000 employees. The company's motto is “Service Is All We Have to Sell” and they pride themselves on providing excellent customer service.

Requirements

One (1) year of transportation experience.
High School diploma.
Strong organization, leadership, communication, and scheduling skills.
Ability to resolve issues quickly.
Proficiency in MS office systems.

Nice To Haves

Knowledge of DOT and Safety regulations.

Responsibilities

Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relay information such as work orders or other messages to and from drivers and driving assistants.
Use telephones, two-way radios or text messages to contact employees.
Help employees be successful in completing their daily tasks.
Provide open communication with team members for transparency and mutual understanding.
Provide support to managers, dispatchers, drivers, attendants, and other employees.
Train employees on new programs as necessary.
Speak with supervisors or customers to resolve problems, requests for services or equipment.
Prepare daily work such as schedules.
Prepare work orders for crew or receive work orders from work crews.
Facilitate communications within company assigned territories.
Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Attend meetings, conferences, and company events as necessary.
Perform other duties as assigned.