Transportation Coordinator

Advanced Surgery Center Austin•Austin, TX

16h•Onsite

About The Position

Advanced Pain Care is hiring a Transportation Coordinator to assist with the scheduling of patient transportation to and from APC locations. This role involves coordinating transportation arrangements for patients undergoing procedures at the ASC and surgical post-op appointments. The coordinator will schedule patient rides through the Uber Health online dashboard, document transportation details accurately in the Athena system, and conduct reminder calls/texts to patients. They will also monitor the Uber Health dashboard for issues, run weekly reports, manage communication chats, coordinate discharge transportation, and answer phone calls regarding transportation concerns. Professional communication with patients, providers, and staff is essential, along with maintaining HIPAA compliance and updating spreadsheets.

Requirements

High school diploma or GED
Current CPR or BLS certification, or must be obtained within 30 days of hire.
Current driver’s license and clean record is required.
One or more years in a healthcare setting and/or transportation, front office, and scheduling experience preferred
Clear and precise communication
Ability to operate a company vehicle responsibly
Effectively manages day by organizing and prioritizing
Possesses excellent customer service skills and abilities
Protects patient information and maintains confidentiality
Knowledge of general medical terminology
Organizational skills and ability to identify, analyze and solve problems
Works well independently as well as with a team
Strong written and verbal communication skills
Interpersonal/human relations skills

Responsibilities

Coordinate transportation arrangements for patients undergoing procedures at the ASC, and surgical post op appointments.
Schedule patient rides through the Uber Health online dashboard.
Document transportation details and scheduled pickup times accurately within the Athena system.
Conduct reminder calls/text to patients the day prior to their scheduled transportation.
Monitor and respond promptly to transportation-related emails.
Actively monitor the Uber Health dashboard for no-shows, delays, or ride issues and contact patients to confirm ongoing transportation needs.
Run weekly reports to verify that all eligible patients scheduled in Athena are appropriately scheduled within the Uber Health system.
Manage and respond to all four ASC Uber Health communication chats throughout the day, alongside the occasional clinic chat needs.
Coordinate discharge transportation for ASC patients by arranging rides home promptly at the time of discharge.
Answer phone calls from patients, and internal calls regarding transportation concerns.
Communicate professionally with patients, providers, and staff to ensure a positive patient experience.
Maintain confidentiality and compliance with HIPAA and organizational policies.
Upkeep of spreadsheets