Transportation Clerk

Sysco•Sysco Central Ontario, ON

5d•CA$50,200 - CA$60,300•Onsite

About The Position

The purpose of this job is to ensure accurate and timely communication of delivery issues or concerns by communicating with the Sales Department, Delivery Colleagues and Contractors (if applicable). This role involves addressing the questions and concerns of Drivers and Sales Representatives, working closely with the Transportation Manager and Supervisors to provide resolution. The clerk will retrieve telephone calls and assist Customer Service Representatives or Sales Representatives with daily route concerns, such as late departures, deliveries, time windows, driver complaints, forecasted arrival times, customer location, and hours of operation. Additionally, the role ensures accurate on-time reporting for department and corporate key metrics, compiles route status information, and communicates it daily via various electronic means. The clerk will also work closely with the Transportation Manager or Supervisor to review situations that have a potential impact on department cost or service levels, manage required training documents for audit requirements, and communicate/log driver challenges and concerns to the assigned Transportation Supervisor for resolution. This position also assists Supervisors with organizing recovery efforts due to customer service failures and performs clerical payroll-related activities. A commitment to safe work practices with minimal environmental impact, including reporting hazards, incidents, and spills, is essential. The role understands the importance of personal and colleague safety and is willing to speak out when hazards are present. Compliance with Sysco’s Food Safety Policy and procedures is required to ensure food safety, quality, and legality.

Requirements

Minimum one (1) year of clerical and administrative experience
High School Diploma Required
Experience with Microsoft Office (Excel, Outlook, Word, etc.)

Nice To Haves

Previous experience in the transportation industry is preferred.
Experience with MOT record keeping, HOS regulations is helpful.

Responsibilities

Address the questions and concerns of Drivers and Sales Representatives; work closely with Transportation Manager and Supervisors to provide resolution.
Retrieve telephone calls and assist Customer Service Representative or Sales Representative with daily routes concerns (late departures, deliveries, time windows, driver complaints, forecasted arrival times, customer location, hours of operation etc.).
Ensure accurate on-time reporting for department and corporate key metrics.
Compile route status information and communicate daily via various electronic means.
Work closely with Transportation Manager or Supervisor to review situations that have a potential impact on department cost or service levels.
Manage required training documents for various internal and external audit requirements.
Communicate and log driver challenges and concerns to assigned Transportation Supervisor for resolution.
Assists Supervisors with organizing the recovery effects due to customer service failures.
Preform clerical Payroll related activities.
Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Perform other duties as assigned.

Benefits

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups