Shipper Support Case Specialist

Aston Carter•Tempe, AZ

1d•Onsite

About The Position

Join our team to provide essential support to vendors and sellers using our Inbound Transportation Services. You will play a critical role in resolving operational challenges and ensuring service quality while maintaining excellent relationships with our extensive shipper network.

Requirements

Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Basic computer proficiency, including experience with spreadsheets and data filtering.
Ability to work independently and think critically.
Strong attention to detail and accuracy.
Customer service orientation.

Nice To Haves

Familiarity with transportation terms and supply chain concepts.
Experience with AI and Large Language Models.
Previous experience in logistics, banking, insurance, or related fields requiring data analysis.
Experience in roles requiring verification and validation of information.
Track record of career growth in previous positions.

Responsibilities

Process and resolve shipper support cases through our communication platform.
Research and resolve missed pickup issues and other transportation disruptions.
Maintain the case resolution goal rate.
Conduct proactive outreach calls when necessary.
Document case resolutions and maintain accurate records for continual improvements.
Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
Apply critical thinking skills to solve complex logistics challenges.