CASE MANAGEMENT SUPPORT SPECIALIST

Volunteers of America Northern Rockies • Kalispell, MT

1d • Onsite

About The Position

The Case Manager Support Specialist is responsible for assisting with the Supportive Services of Veteran Families (SSVF) Service Coordinators and serving as a referral source to other agencies. Key responsibilities include guiding potential clients through the admissions process, including program enrollment, and providing referrals to other agencies and resources for ineligible individuals. The specialist will also support Service Coordinators in obtaining and reporting necessary program documentation, particularly for Emergency Housing Assistance, and participate in coordinated entry and continuum of care coordination activities with other supporting agencies at the state/municipality level.

Requirements

• Effective communicator, both written and oral
• Calm under pressure and in crisis
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Ability to effectively work with a variety of computer software programs, including Microsoft Word, Excel, Outlook, HMIS, and desktop publishing
• Communication proficiency and effective communication skills, both oral and written, with co-workers, potential clients, and referral sources in-person and telephone, email, video, and fax.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
• Associate degree in business plus two (2) years of business, customer service, human service, or relevant experience or High school diploma or equivalent plus a minimum of three to four (3-4) years of business, customer service, human service, or relevant experience
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases

Nice To Haves

• Associate degree in business plus two (2) years of related work experience
• Prior case management experience in social work and/or behavioral health

Responsibilities

• Assisting potential clients through the admissions process to include enrollment into the program
• Provide referrals to other agencies and resources to ineligible persons
• Assist Service Coordinators in obtaining and reporting necessary program documentation
• Assist Service Coordinators in client contact, particular in Emergency Housing Assistance
• Participate in coordinated entry and continuum of care coordination activities with other supporting agencies at the state/municipality level.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree