Transportation Business Analyst

Lineage•Calgary, AB

4d•Onsite

About The Position

The Transportation Business Analyst is a technically capable and analytically driven contributor who enables improved system performance, process efficiency, and operational decision-making. They combine strong data fluency with systems understanding and structured problem-solving to identify opportunities, deliver solutions, and support continuous improvement. Success in this role is defined by improved system utilization, actionable insights, reduced recurring issues, and measurable gains in operational performance. The Transportation Business Analyst, Logistics Engineering is a technical and analytical resource responsible for optimizing logistics systems, improving operational processes, and delivering data-driven insights that support transportation performance. This role partners closely with Operations, Customer Service, Finance, and Technology to translate business requirements into system configurations, structured processes, and actionable analytics. The Business Analyst plays a key role in identifying inefficiencies, solving complex operational problems, and supporting the continuous improvement of transportation systems, workflows, and reporting capabilities. Operating as a subject matter contributor, this role complements the Systems Administrator function by focusing on higher-complexity issues, system optimization, and analytical insights that enable scalable and disciplined execution.

Requirements

3–5+ years of experience in transportation, logistics, or analytical roles (LTL / TL environment preferred)
Strong analytical and critical thinking skills
Experience working with cross-functional teams in an operational environment
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
SQL and reporting development experience (strongly preferred)

Nice To Haves

Experience working with logistics or transportation systems
Experience with data visualization or reporting tools
Exposure to process improvement methodologies (Lean, Six Sigma, or equivalent)
Experience supporting system implementations or enhancements

Responsibilities

Configure and optimize logistics systems to support operational workflows and performance requirements
Lead root cause analysis of complex system and operational issues
Translate business requirements into system configurations and functional solutions
Partner with Technology teams to support system enhancements, integrations, and testing
Support development, maintenance, and accuracy of operational reporting and analytics.
Analyze transportation and operational data to identify trends, inefficiencies, and opportunities
Develop and maintain reporting outputs to support operational decision-making
Ensure data accuracy, consistency, and alignment with defined business metrics
Translate data into clear, actionable insights for stakeholders across the organization
Lead process mapping, documentation, and redesign initiatives across transportation workflows
Develop and maintain SOPs aligned with best practices and operational requirements
Identify gaps in process adherence and recommend improvements
Support standardization of workflows to improve consistency and efficiency
Provide second-level support for complex or recurring system and process issues
Partner with Systems Administrator to resolve escalated tickets and systemic issues
Identify patterns in support demand to drive root cause resolution
Improve support efficiency through structured problem-solving and solutioning
Support execution of EDI integrations, onboarding, and ongoing maintenance
Identify and lead opportunities to improve system utilization, automation, and efficiency
Support cross-functional initiatives impacting transportation systems and workflows
Contribute to projects focused on cost optimization, service performance, and scalability
Support implementation of process and system improvements across the network
Work closely with Operations, Customer Service, Finance, and IT teams to align system capabilities with business needs
Act as a liaison between business stakeholders and technical teams
Influence adoption of improved processes and system usage
Support training and knowledge transfer for new processes or enhancements