Home Office - Transportation - Transportation Business Analyst

Active Day•Trevose, PA

2d•Onsite

About The Position

At Active Day, we provide the highest quality personalized care to seniors and adults with special needs through fun and engaging communities built upon compassion and trust. Transportation is central to that promise— helping members safely and reliably access the care and services they need. As Business Analyst – Transportation Technology, you will help ensure our transportation technology, data, and processes support consistent, efficient, and member-centered service across the organization. The Business Analyst – Transportation Technology serves as Active Day’s internal subject matter expert for Route Genie, our enterprise transportation routing and management platform. This role owns system implementation support, configuration, data integrity, training, reporting, user support, and continuous improvement across Active Day’s transportation network. A key near-term priority is supporting the continued enterprise rollout of Route Genie through the end of 2026. The role connects Transportation Operations, Center teams, Route Genie, IT, Finance, Data/Analytics, Fleet, Safety, and other internal stakeholders to ensure the system is used consistently and effectively.

Requirements

HS Diploma required.
Minimum 3 years of experience in business analysis, systems analysis, transportation technology, logistics, operations, or a related field strongly preferred.
Strong analytical and problem-solving skills with demonstrated ability to learn and become proficient in complex software platforms.
Strong Microsoft Excel skills and experience analyzing data, building operational reports, and presenting findings to business leaders.
Strong written and verbal communication skills with the ability to train users with varying levels of technical experience.
Strong organizational and project-management capabilities; ability to manage multiple implementations and priorities across a geographically dispersed organization.
Strong attention to detail, commitment to data accuracy, and ability to translate business and operational needs into system requirements.

Nice To Haves

Bachelor’s degree in Business, Information Systems, Analytics, Supply Chain, Transportation, Operations, or a related field strongly preferred; equivalent relevant experience will also be considered.
Experience with transportation management systems, routing, dispatch, scheduling platforms, Route Genie, or multi-site system implementations preferred.
Experience in NEMT, Adult Day Services, healthcare transportation, paratransit, Medicaid transportation, Power BI, SQL, APIs, system integrations, or route optimization preferred.

Responsibilities

Become Active Day’s primary internal subject matter expert for Route Genie. Maintain a detailed understanding of system configuration, member and facility data, vehicles, drivers, scheduling, routing, dispatch, driver applications, reporting, and system administration. Serve as the first point of contact for system questions, troubleshooting, configuration needs, and operational support.
Support the continued rollout of Route Genie across remaining transportation operations. Develop implementation plans, readiness assessments, data requirements, testing plans, training schedules, go-live checklists, and post-implementation support. Coordinate with Center Directors, Transportation Coordinators, Dispatchers, Drivers, NEMT Operations, IT, and Transportation leadership.
Develop and deliver standardized, role-based Route Genie training for Transportation Coordinators, Dispatchers, Drivers, Center Directors, and other users. Maintain quick reference guides, SOPs, training manuals, onboarding materials, and recurring retraining based on user needs.
Establish enterprise data standards and monitor the accuracy and completeness of driver, vehicle, member, route, trip, and facility data. Conduct routine audits, correct data quality issues with operating teams, and define clear ownership for ongoing data maintenance.
Develop recurring operational and management reporting using Route Genie data. Support scorecards and dashboards for on-time performance, completed/missed/late trips, route and driver productivity, vehicle utilization, ride time, mileage, overtime, cost per trip/mile, revenue and margin where applicable, and system adoption. Translate findings into clear actions for leadership.
Analyze route design, capacity, mileage, driver and vehicle utilization, member ride time, and operating patterns. Partner with local teams to improve inefficient routes, reduce unnecessary mileage and overtime, improve productivity, and support capacity planning without compromising safety, service quality, or member experience.
Monitor Route Genie utilization across Active Day locations, identify inconsistent or incomplete usage, and develop adoption/compliance reporting. Conduct periodic system and process audits, recommend retraining or corrective action, and help establish minimum enterprise standards for Route Genie usage.
Serve as the primary operational liaison between Active Day and Route Genie. Document defects, enhancement requests, workflow challenges, and business requirements; track open issues through resolution; and participate in vendor meetings, upgrades, product demonstrations, and testing. Partner closely with Transportation, Operations, Finance, IT, Data/Analytics, Safety, Fleet, and Human Resources.
Perform other duties as assigned; comply with company policies and procedures and all safety, privacy, and regulatory standards. Support the broader goal of making Route Genie Active Day’s primary transportation operating and performance-management platform.