Customer Service Dispatcher

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

16d•Onsite

About The Position

Drive casino vehicles to various locations, including; Seattle or Kitsap County area, collecting casino patrons while exercising Clear Superior Customer Service at all times. Assigns drivers and vehicles to transport guests and employees by dispatching according to requests and within the company’s policies and procedures, while insuring Clearly Superior Customer Service is demonstrated.

Requirements

Must be 21 years of age.
Minimum of 2 yrs. of commercial driving experience and dispatching experience preferred.
Must possess valid Washington State Driver’s License.
Must have CDL- Class C with passenger endorsement.
Prefer driver have valid First Aid Card with CPR or be willing to attend and pass class.
Good customer service skills.
Knowledge of Seattle and Kitsap County area.
Excellent driving record
Ability to drive any casino vehicle as required
Ability to actively practice and promote Clearly Superior Customer Service
Ability to communicate casino events and other information to a variety of people
Ability to provide written reports in a timely manner
Good problem solving skills
Ability to think independently and make good decisions in an emergency situation
Ability to lift 50 lbs. while standing, twisting, or bending.
Ability to stand and/or sit for long periods of time.
Meet the physical standards necessary to perform duties.
Possess sufficient strength and agility to assist physically impaired passengers on and off the bus in a safe manner.

Nice To Haves

2 yrs. of commercial driving experience and dispatching experience preferred.
Prefer driver have valid First Aid Card with CPR or be willing to attend and pass class.

Responsibilities

Drive regular assigned shift
Drive for special request and group pick-ups
Other bus/van activities as directed
Clean and maintains van/bus, during shift, for guest safety
Coordinates with Security to ensure guest pick-up are handled professionally and safely
Communicates with customers to determine driver needs and notifies drivers via telephone or radio of assignments
Ability to multi-task as required to route, schedule and dispatch multiple units and maintain a calm, composed and professional demeanor at all times
Demonstrated strong knowledge of Kitsap, King, and Pierce County
Enters assignment data into the computer database to facilitate transportation reports
Works closely with Transportation Coordinator and Marketing Director in preparation for special events, functions, and tours both internally and externally requiring transportation
Works with Marketing personnel to expand and promote van/bus routes
Completes all tracking reports during regularly scheduled shift.
May assist with driving when necessary
Monitors operation of route and daily scheduled stops using driver and customer feedback
Briefs drivers on road and traffic conditions as necessary
Provides feedback to Transportation Coordinator regarding drivers’ alertness and appearance
Other duties as assigned