Transportation Broker

Allen Lund Company, Inc.•Ogden, UT

About The Position

Allen Lund Company, established in 1976, began as a transportation brokerage company and has since expanded to 43 offices. The company is actively seeking exceptional individuals to join its fast-paced, challenging, and team-oriented work environment, which promotes personal growth and commitment. A diverse workforce and dedication to the industry are key to their strong reputation, with a focus on hiring, developing, and retaining top talent. Management fosters an open and innovative atmosphere that supports professional and personal development, evidenced by half of their employees having been with ALC for over 10 years. The Transportation Broker role involves managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. Key responsibilities include performing daily "check calls" on loads in transit, addressing customer issues and inquiries, and preparing necessary documentation for freight bills.

Requirements

Minimum of 3 year's experience in Freight Brokerage/customer service.
Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Strong customer service orientation and excellent work ethic.
Effective negotiation and problem-solving skills, and ability to handle conflict.
Excellent time-management skills with the ability to multitask.
Highly organized and detail-oriented.
Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
Excellent and effective communication skills.

Nice To Haves

College degree

Responsibilities

Contact new customers and be responsible for customer acquisitions.
Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
Deliver exceptional customer service.
Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
Recommend solutions for customers to Senior Transportation Brokers and/or management.
Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
Handle Freight Brokerage and booking loads.
Uphold the company standard following the company principles of Customer, Company, Office.