Transportation and Logistics Apprentice

Hellmann Worldwide Logistics • Miami, FL

8d • Onsite

About The Position

The Trade and Logistics Apprentice is an entry-level position that will rotate amongst various product lines. Responsible for processing learning and applying freight forwarding concepts and principles, customer shipments, customer billing, and customer service. As part of the apprentice program and under close supervision, the incumbent is responsible for performing the following duties in accordance with Hellmann policies and standards:

Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
Escalates all recurring carrier/vendor service issues to the Supervisor
Maintains service relations with customers, carriers, vendors, and other Hellmann offices
Responsible for ensuring compliance with all applicable internal and external standard operating procedures and regulatory requirements
Consults with supervisor prior to agreeing to non-standard services and/or pricing
Ensures that customers are properly set up and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
Performs a credit check prior to arranging transportation
Submits insurance purchase requests, upon request
Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
Responsible to obtain/retrieve the Arrival Notice from the carrier
Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier/consignee for all non-Hellmann arranged deliveries
Sends Customer Arrival Notice
Collaborates with Trade Services to arrange inspections, when required
Ensures carrier and CFS are paid and have all required documentation to ensure timely availability/release of freight
Enters and updates all required milestone tracking events within the area of responsibility
Performs other duties as assigned

Requirements

• High School Diploma or GED
• One year of previous experience in freight forwarding industry, logistics or supply chain preferred
• Completion of any industry related course is an asset
• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

• One year of previous experience in freight forwarding industry, logistics or supply chain
• Completion of any industry related course is an asset
• Proficient in world geography, shipping documentation, and Incoterms

Responsibilities

• Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier/vendor service issues to the Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Ensures compliance with all applicable internal and external standard operating procedures and regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customers are properly set up and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
• Performs a credit check prior to arranging transportation
• Submits insurance purchase requests, upon request
• Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Obtains/retrieves the Arrival Notice from the carrier
• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier/consignee for all non-Hellmann arranged deliveries
• Sends Customer Arrival Notice
• Collaborates with Trade Services to arrange inspections, when required
• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability/release of freight
• Enters and updates all required milestone tracking events within the area of responsibility
• Performs other duties as assigned

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED