Transport / Preparation Specialist I

Service Corporation International•Whittier, CA

3d•$22 - $26•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Professional Services is looking for a proficient Mortuary- Preparation Transport Specialist to complete removals in a respectful, dignified and compassionate manner. Answer heavy phone traffic, dispatch removal personnel, check-in decedents upon arrival at Rose Hills for all Personal Care Center locations we serve, maintain a neat and clean work environment and perform other duties as assigned. As the face of Rose Hills, on removals where a family is present, the expectation of this position is to interact with the family explaining the next steps the family will be going through in a respectful and compassionate manner.

Requirements

Must be professional, compassionate and respectful with the families we serve at all times.
Must have the ability to professionally, efficiently and accurately complete tasks in an environment where constant interruptions occur.
Communicate persuasively with co-workers, management team and customers, to gain cooperation; use persistence, finesse, and tact.
Anticipate the needs of our department and recommend solutions.
Have good written and oral communication skills.
Know how to prioritize.
Be accessible and approachable.
Be self-motivated and adaptable to change.
Detail orientated.
Understand the importance of continuous learning.
MS Office Software: Outlook, Excel, Word, PowerPoint.
Be familiar with HMIS program.
Must possess a valid California Driver’s License.
Documentation of HBV vaccination record, agree to take HBV vaccination or sign a HBV informed consent/ refusal form.
Ability to locate and route directions to removal locations.

Responsibilities

Professionally and courteously answer our heavy phone traffic.
Obtain and print all information needed to complete removals.
Efficiently dispatch removal personnel on calls.
Record and check-in all dispatched calls in HMIS, our PCC Daily Work Log, Monthly Work Log and Refer Logs.
Check-in decedents upon arrival at Rose Hills with a high level of compassion, empathy and integrity.
Oversee and assign the company vehicles and company phones assigned to our department during assigned shift.
Keep our PCC Daily Work Log, Monthly Work Log and Refer Logs up to date.
Print embalming authorizations and/or minimal preparation forms, as applicable.
Continuously put our mission, vision and values into practice.
Maintain positive, respectful and professional working relationships with coworkers, cross-functional departments and all Rose Hills associates.
Maintain a respectful work environment and positive working relationships with our third party removal companies, coroner personnel, medical field staff and vendors.
Demonstrate willingness to help others.
Strictly adhere to our attendance policy.
Carry out all responsibilities following our company policies, procedures, rules, and controls.
Abide by our company dress code and any department requests regarding work attire.
Adhere to safety rules and funeral service industry regulations.
Promptly report unsafe practices to management.
Keep management promptly and fully informed of all issues, matters of significance, and take prompt corrective action where necessary.
Performs mortuary support functions, including stocking and ordering of supplies, cleaning of preparation and work areas including the first call vehicles, movement and placement of caskets and flowers, various errands, all as directed by the immediate supervisor on duty supervisor and/ /or manager.
Responsibilities include moving caskets and decedents throughout the mortuary preparation areas and storage locations. Overseeing organization to ensure accuracy of decedent location and updating appropriate logs and documents.
Performs all duties and responsibilities in a timely and efficient manner and in accordance with established company policies to achieve the overall objectives of this position.
Completes all assigned paperwork in a timely manner.
Assists in dressing of decedents, placement into and setting up the stateroom/ visitation room.
Perform other duties as assigned or directed by management.