I2X Technologies is seeking a Transport Network Engineer II to support ongoing activities for a customer in Illinois. This position will be on-site and will require an active Secret clearance. The role involves network design and engineering, including system design, developing Methods of Procedure, analysis, testing, and modifications of architecture to support approved software/hardware technical refreshes and upgrades. The engineer will implement new network hardware, deploy network changes, and monitor for impacts to customer traffic. Recommendations for best practices in network operation and maintenance will be provided to management. The position also includes providing ad-hoc engineering support, data gathering, modeling, creating/updating flowcharts, and determining efficient network configurations based on engineering documents and experience. Additionally, the role requires providing Engineering Incident Management Escalation Support, performing fault isolation, analysis, and troubleshooting across various Transport platforms, and engaging with other engineers, vendors, and customers for Root Cause Analysis. ServiceNow tickets must be updated with accurate documentation, and situational awareness reporting provided to the customer and management. Accuracy in documenting the Mission Support Services (MSS) database is crucial. Support for Authorized Service Interruption (ASI) activities, including collecting site and device data, scheduling maintenance windows, coordinating technician dispatch, and identifying site personnel availability, is also required. Interaction with the Problem Coordinator and Government customer for troubleshooting and resolution of Problem Management candidate tickets, as well as interaction with vendor Technical Assistance Center (TAC) personnel for hardware replacement orders, are key responsibilities.
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Job Type
Full-time
Career Level
Mid Level