TLH

Yale New Haven Health•New Haven, CT

13d

About The Position

Under the general supervision of the Y Access Manager, the Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to coordinate emergent and non-emergent medical transportation requests to and from YNHHS facilities. The role works closely with Clinical Bed Managers, Care Managers, clinical staff, hospital administrators, and transportation vendors to coordinate and centrally communicate systematic outbound medical transportation. It is accountable for improving the timeliness and efficiency of outbound transportation and the satisfaction of internal and external customers. The facilitator applies knowledge of appropriate transportation modes, patient-throughput bottlenecks, vendor capabilities, and applicable policies and procedures. The role triages and prioritizes the transportation queue and coordinates dispatch of health system ambulance resources with relevant stakeholders. It requires maintaining focus and professionalism amid competing priorities, collaborating with others, communicating effectively, and supporting patient-centered care in a fast-paced environment with a high degree of responsibility. Potential additional duties include charge reconciliation and prior authorization.

Requirements

High school diploma or GED.
At least two years of experience as an EMT or paramedic, or at least two years of dispatch experience.
Active EMT/paramedic certification or International Academies of Emergency Medical Dispatch certification, to be obtained within one year of employment.
State of Connecticut Telecommunications Certification, to be obtained within one year of employment.
Ability to direct and triage in a highly fluid, dynamic operational environment.
Demonstrated ability to manage multiple priorities and assess and triage clinically critical patient needs.
Excellent prioritization, communication, critical-thinking, and conflict-resolution skills.
Ability to implement, support, and effectively monitor change.
Ability to collaborate with all levels of management, administrative, and clinical teams within YNHHS and with vendors.

Responsibilities

Obtain patient census and throughput information from YNHHS inpatient and Emergency Departments in collaboration with delivery network capacity leadership, Bed Management, inpatient units, and Emergency Departments.
Use throughput information to triage and prioritize outbound medical transportation in coordination with YNHHS ambulance resources and collaborating ambulance vendors.
Respond promptly to transportation requests and changes in transportation needs and availability.
Obtain pertinent patient demographics, medical history, and transportation needs.
Build effective relationships with Bed Management, Emergency Department staff, support staff, and ambulance vendors; communicate clearly and concisely to support quality service and patient flow.
Obtain the patient demographics, medical history, location, and destination needed for safe and appropriate ambulance dispatch.
Dispatch YNHHS ambulance resources to support patient safety while considering patient-throughput needs and system financial priorities.
Maintain working knowledge of Epic, StatCall, applicable computer systems, dispatch equipment, Connecticut geography, hospital units, and general patient population designations.
Identify and communicate professionally with relevant stakeholders and support organizational and departmental goals.
Participate in workgroups, support team building, communicate with departmental partners, and attend staff meetings, in-services, training, and other organizational meetings.
Potentially perform charge reconciliation and prior authorization duties.