Transport & Intake Assistant
About The Position
The Transport & Intake Assistant plays a vital role in ensuring the smooth flow of animals into and out of the Humane Rescue Alliance (HRA). This position provides safe, efficient, and compassionate animal transportation, supporting both scheduled and urgent movement of animals to and from partner shelters, rescues and veterinary providers. The Transport & Intake Assistant ensures proper low-stress handling, accurate intake processes, and meticulous recordkeeping that upholds HRA standards and legal requirements. In addition to animal transport, this role supports HRA’s broader operational needs by transporting donations, pet food, supplies, equipment, and other essential items from community partners. The Transport & Intake Assistant maintains an organized schedule of transport needs and can prioritize requests from internal and external partners. Working closely with the Pet Support and Transport Manager, this role helps maintain an efficient, organized, and humane system for all incoming and outgoing animals. The Transport & Intake Assistant also supports partner-facing communication, assists with loading/unloading, contributes to timely population movement, and upholds a high level of safety, professionalism, and animal welfare at every stage of transport.
Requirements
- Valid driver’s license with a good driving record required.
- Ability to pass all required HRA driving exams and maintain compliance with transport safety protocols.
- Commitment to HRA’s mission and values.
- Strong interpersonal and communication skills.
- Organized and able to manage multiple priorities.
- Ability to work evenings, early mornings, weekends, and holidays as need.
Nice To Haves
- Experience in animal handling, customer service, transport, or shelter work preferred.
- Proficiency in Microsoft Office and PetPoint preferred.
Responsibilities
- Safely transport animals safely to and from veterinary partners, partner shelters, transport organizations, adoption events, and HRA campuses.
- Monitor animals throughout transport and respond appropriately to behavioral or medical concerns.
- Adhere to all HRA standard operating procedures for the safe loading, unloading, and handling of animals.
- Clean and disinfect transport vehicles, crates, and carriers after use to maintain sanitation and disease-prevention standards.
- Ensure all transport documentation accompanies animals.
- Assist with all supply pickups and deliveries.
- Track transport schedules and coordinate with the Pet Support & Transport Manager & Director of Pet Support.
- Regularly conduct vehicle inspections and promptly report maintenance needs.
- Meet incoming transports to unload incoming animals and make sure they are set up with needed items and have appropriate identification and stages in Petpoint.
- Complete credit card reconciliations and accurately manage transport-related expenses.
- Send notifications regarding incoming transport to relevant departments.
- Create pre-intakes and enter accurate record animal information in PetPoint.
- Prepare kennel spaces, signage, and ensure animals are assigned spaces before arrival.
- Assist with unloading and processing incoming transport animals, ensuring safe handling and smooth intake procedures.
- Provide excellent customer service to adopters, visitors, and the public, ensuring a welcoming and supportive experience as needed.
- Support adoption flow by facilitating meet-and-greets, guiding visitors through the adoption process, and assisting with general customer service operations.
- Perform administrative tasks including data entry, updating records, and responding to inquiries.
Benefits
- $0-Cost Medical Plan Option: Access to a no-cost employee-only medical plan through CareFirst, making healthcare more accessible and affordable
- Comprehensive Medical, Dental, and Vision Insurance: Multiple plan options available to meet individual and family needs
- Flexible Spending Accounts (FSA): Pre-tax options to help manage healthcare and dependent care expenses
- 401(k) Retirement Plan with Employer Support: Administered through Empower, with tools and resources to help you plan for your future
- Generous Paid Time Off (PTO): Including vacation, sick leave, and holidays to support rest and work-life balance
- Employee Assistance Program (EAP): Confidential resources to support mental health, wellness, and life challenges
- Commuter Benefits (WMATA SmartBenefits): Pre-tax transit benefits for metro, bus, and eligible commuting expenses
- Professional Development & Training Opportunities: Including Fear Free Certification and ongoing learning initiatives to support career growth
- Flexible Work Environment (Role-Dependent): Opportunities for hybrid or flexible scheduling based on position and operational needs
- Employee Discounts & Perks: Discounts on pet adoptions, veterinary products, and partner offerings
- Healthcare, vision, dental and select offerings for pets.
- A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1-10 employees
