Transport Dispatcher - Nights

Dead River Company•Bangor, ME

8d•Hybrid

About The Position

The Transport Dispatcher - Nights assists with the scheduling of transport trucks and drivers to ensure the timely, safe, and efficient delivery of petroleum products throughout Northern New England. This role supports the Energy Division’s Brand Promise, Guarantees and Pledges and Co-worker Pledges and Guarantees. The dispatcher interacts professionally with customers and drivers, monitors inventory levels, manages driver hours according to DOT guidelines, and handles incidents and unusual situations. They also create accurate customer orders and communicate with the Maintenance Department regarding equipment.

Requirements

A minimum of one year of experience in a computerized dispatch or logistics environment is required.
Knowledge base of the Transportation Industry.
Familiarization of the Northern New England area.
Strong communication and interpersonal skills
Team work orientated
Planning, prioritizing and scheduling skills
Organized, attention to detail and analytical skills
Ability to work independently
Commitment to good customer relations
Ability to work in a fast-paced, always changing and challenging environment
A high school diploma or GED is required.

Responsibilities

Schedules and dispatches drivers based on established guidelines during the course of the work week to ensure efficient and effective use of resources for safe and timely delivery of petroleum products.
Effectively and efficiently utilizes all computerized dispatching and inventory systems.
Interacts professionally and demonstrates courteous behavior with customers and drivers on a daily basis via phone, electronic device, or in-person in regards to the planning, scheduling, and delivery of products.
Monitors inventory levels for retail gasoline stations, LP facilities, and bulk storage facilities, gaining insight into consumption rates and checking inventory levels at many sites using computerized monitoring systems.
Manages driver hours according to federal and state D.O.T. guidelines, ensuring compliance with Federal guidelines relating to hours of service regulations.
Manages incidents and unusual situations that occur including weather related issues, accidents, equipment failure, run outs, no-fit situations, etc.
Creates accurate, detailed customer orders from incoming phone calls, emails, faxes, etc., honoring the company’s commitment to “Deliver on a Promise”.
Interacts and communicates with the Maintenance Department in regards to equipment being out-of-service, equipment movement to and from DRT locations to vendors for repairs, services, and inspections, and coordinating relocation of equipment to DRT locations.
Participates in “on call” schedule with other designated personnel, which requires being on a rotating schedule that covers nights, weekends, and vacations.
Performs other work-related duties as assigned.