Patient Transport Dispatch Lead

Baystate Health•Springfield, MA

4d•Onsite

About The Position

Under the direction of the Patient Transport Operations Manager or Patient Transport Operations Supervisor, performs a wide diversity of tasks pertaining to direction and assisting of Patient Transport, Environmental, & Linen personnel in activities involving answering cleanline calls and coordinating dispatching of requests for transport, equipment, Rx rounds, Specimen rounds room cleans, spill requests, linen, curtains, and scrubs, and other operational needs. Assists and coordinates personnel activities, including scheduling, training, and inspections/rounds. Make recommendations on employee transfers, promotions, and disciplinary actions in unison with the supervisor/manager.

Requirements

Committed to consistently following and modeling BH values: Integrity, Respect, Trust, Collaboration, and Communication.
Role model for the service accountabilities of positive attitude, consistency, good communication, lead by example, reliability, flexibility, customer-oriented, decision maker, team player, safety advocator, and innovative thinking.
Adhere to system and department compliance policies.
Has a high level of productivity, total quality, and an ongoing commitment to exceed customer expectations.
Adhere to system and department compliance policies and any applicable laws and regulations.
Possess an understanding of safety, hazardous materials, emergency preparedness, and environmental management.
Review and revise operational policies and procedures with the manager/supervisor at Quality Improvement Committee meetings.
Possess an understanding of causes and methods of transmitting infection (e.g., contact, airborne, common vehicle, vector-borne).
Assist in comprehensive training and education program, covering such aspects as safety, infection control, and hazardous materials.
Must speak, read, write, and understand English.
GED or HiSET (Required)
Basic Life Support - American Heart Association (Certifications)

Nice To Haves

3 years experience

Responsibilities

Perform all Patient Transport, Environmental Services, and Linen aspects when needed.
Monitors and logs requests in Teletracking as needed in an accurate and timely manner.
Assist in other appropriate duties as directed.
Assist manager/supervisor in the development and implementation of departmental goals and objectives.
Initiate work orders for repairs and follow up according to standard procedure.
Notify the manager/supervisor of delays in standard procedures per escalation pathways identified.
Run the daily operations as required in the absence of a manager/supervisor.
Utilize proper equipment and handle tracking devices for staff.
Ensure other Hospitality Services personnel utilize proper equipment for communication.
Assist with employee workload coordination as well as Morgue admissions/releases.
Routinely check for the number of discharges, transports, and other factors affecting employee workflow.
Discuss particular needs and problems with the manager/supervisor.
Proactively identify and resolve minor problems and issues involving personnel and the physical environment.
Use appropriate judgment in referring more serious problems to the manager/supervisor.
Detect and report the faulty operation of equipment, defective supplies, and questionable matters to the manager/supervisor.
Perform prescribed security and related procedures in locking offices and other areas.
Participate in fire and disaster programs as directed.
Observe all health and safety requirements.
Perform other similar and related duties as required or directed.
Interact with customers and staff politely and professionally, which projects a positive image for the Department and Hospital.
Assist with coordinating sick time, vacation time and various schedule changes with manager/supervisor.
Coordinates with another department in the call center, Patient Placement, Admissions, Central Staffing, and Clinical Supervisors to provide efficient throughput of patient flow.
Responsible for the tracking and accountability of staff following workflows and adhering to designated break times.
Escalating to manager/supervisor those violating these processes in a timely manner.
Rounding and correcting or reporting any staff not following proper procedure, such as in unauthorized break areas or not logged into devices as expected.
Creating good relationships with customers as they check in during rounding with unit OAs and leadership.