Transplant Services Specialist, Kidney Transplant Department - Full-Time, Days

UChicago Medicine • Chicago, IL

17h • $59,400 - $69,300 • Onsite

About The Position

The Transplant Services Specialist provides administrative services, data analysis, and customer service to support efficient access to the hospital’s patient feedback process. The role guides patients and staff through that process and works with the Office of Patient Relations team to support customer-friendly experiences and compliance with The University of Chicago Medicine patient complaint policy. This is a 100% onsite position based in the greater Chicagoland area, in Hyde Park, with a day shift from 8:30 a.m. to 5:30 p.m. and no weekends.

Requirements

• Two years of experience in patient advocacy and/or customer service.
• Experience working with Microsoft-based computer software programs, including Excel and Word.
• Outstanding verbal and written communication skills.
• Ability to solve problems independently, perform multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment.
• Ability and willingness to cooperate with coworkers and other hospital staff to serve patients’ needs.
• Ability to learn and incorporate new systems and processes.
• Excellent customer service and interpersonal skills, including tact, discretion, and maintaining patient confidentiality.
• Ability to attend mandatory Medical Center training classes after hours or on weekends with advance notice.

Nice To Haves

• Bachelor’s degree.
• One year of experience in a hospital or medical setting.
• EPIC experience.
• Ability to serve as an administrator of a web-based database.

Responsibilities

• Serve as the initial contact for patients, their representatives, and staff.
• Communicate with all parties to capture feedback details while demonstrating sensitivity, compassion, and care.
• Document feedback in the EPIC database and assign cases to designated transplant teams for follow-up.
• Monitor department voicemail, written mail, faxes, and email for feedback.
• Follow up as necessary and enter feedback into the database for processing.
• Maintain confidentiality when addressing sensitive patient issues.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed