Transplant Financial Navigator - Abdominal

Inova•Falls Church, VA

4h•$23 - $37•Hybrid

About The Position

Inova 8095 - Fairfax East is looking for a dedicated Transplant Financial Navigator to join the team. This role will be full-time hybrid (2-days remote upon successful completion of onboarding/training); Monday-Friday, 8:00 AM – 4:30 PM. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

High School or GED
4 years of Patient Financial Services experience

Nice To Haves

Familiarity with a variety of insurance plans, coverage verification, and billing processes
Previous experience in transplant finance, patient financial navigation, or a related healthcare financial role
Proficiency in Microsoft Office Suite, including Excel or other spreadsheet tools
Excellent verbal, written, and phone communication skills
Demonstrated ability to collaborate effectively with patients, families, and interdisciplinary teams

Responsibilities

Educates and trains others in financial counseling policies and procedures.
Provides services, in the area of financial needs, to patients, families and the healthcare team members when appropriate.
Provides patient and healthcare team members education, links to resources and data collection in support of easing the financial hardship on patients and their families.
Partners with Patient Financial Services for claim submission and allocation of payments to the appropriate account.
Takes ownership for the Medication Assistance/ Recovery Program.
Completes copay assistance applications and follows processes from beginning to end.
Efficiently applies for funds and/or grants and foundation programs to pay for out-of-pocket costs for cancer treatments, medications and other healthcare related items that meet our patients needs.
Assists others in using online payer systems to complete insurance verification.
Serves as a patient advocate, Liaison and educator to assist patients with understanding the cost of care and navigating the continuum of care.
Serves as a Liaison between physicians, clinical teams, patients, pharmacies, research teams and contracted insurance plans.
Serves as an expert in insurance verification, eligibility, medical necessity and the attainment of drug authorizations when required by insurance carriers for all medications ordered and administered in the program.
Assists in-house financial services team with admission authorizations for related visits.
Works with health insurance providers to determine coverage, benefit limits and financial responsibility while conveying this information to the clinical team, patients and families.
Performs other duties as assigned.

Benefits

medical, dental and vision coverage
a robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day
up to $5,250 per year in education assistance
up to $10,000 for student loans
25 mental health coaching or therapy sessions, per person, per year, at no cost
paid time off
paid parental leave
flexible work schedules
hybrid career opportunities