Transplant Financial Coordinator (Spanish Bilingual)
About The Position
We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. For this US-based position, the base pay range is $20.94 - $28.87 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
- Ability to explain financial and insurance concepts clearly
- Ability to multitask and prioritize quickly with HIGH attention to detail
- Professionalism with sensitive financial conversations
- High School Diploma or GED
Nice To Haves
- Spanish Bilingual
Responsibilities
- Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
- Meet with patients to discuss payment options and financial assistance programs
- Verify insurance eligibility and explain benefits clearly
- Assist with Medicaid and financial assistance applications
- Build trust with patients during stressful financial situations
- Collaborate with care teams and revenue cycle departments
- Maintain accurate documentation across multiple systems
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
