Translator Patient Representative/Medical Assistant

Excelsia Injury Care•Monroeville, PA

3d•Onsite

About The Position

Excelsia Injury Care, founded in 1993, is dedicated to restoring quality of life for individuals injured in motor vehicle or work-related accidents through patient-centric care. With over 100 care centers across multiple regions, our mission is to be the leading provider of injury care, setting standards for excellence and expanding access to high-quality care nationwide. We offer a comprehensive continuum of outpatient care, including medical, orthopedics, neurology, rehabilitation, diagnostics, and surgery, delivered by a diverse team of specialists. Our commitment to personalized support, detailed documentation, and outcome-oriented care coordination aims to simplify the patient recovery process. Excelsia values respect and trustworthiness, adhering to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, positively impacting healthcare companies, employees, and communities. This role specifically requires translation for Spanish-speaking patients.

Requirements

High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Previous computer skills to include data entry, Word, Outlook, etc.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
This role requires translation for Spanish speaking patients.

Responsibilities

Greeting patients and checking patients in and out with proper customer service etiquette.
Following up with confirmation calls and no-show calls.
Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
Drug screening
Keeping reception area and patient rooms clean and organized.
Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Other duties as assigned.