Translator Patient Representative/Medical Assistant
About The Position
Excelsia Injury Care, founded in 1993, is dedicated to restoring quality of life for individuals injured in motor vehicle or work-related accidents through patient-centric care and support. With over 100 patient care centers across multiple regions, our mission is to be the leading provider of injury care, setting the standard for excellence and expanding access to high-quality care nationwide. We offer a comprehensive continuum of outpatient care, including medical, orthopaedics, neurology, rehabilitation, diagnostic, and surgical services, delivered by a diverse team of specialists. Our commitment is to support patients with personalized assistance, detailed documentation, and outcome-oriented care coordination to simplify the recovery process. Excelsia provides necessary care with compassion. Our operations are founded on respect and trustworthiness, adhering to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, aiming for a positive impact on healthcare companies, employees, and communities. This role specifically requires translation services for Spanish-speaking patients.
Requirements
- High school diploma or GED equivalent
- 6 months+ of medical experience in an administrative physician office setting
- Previous computer skills to include data entry, Word, Outlook, etc.
- Ability to handle multiple tasks and responsibilities
- Basic telephone and computer skills
- Tact and skill in patient management
- Excellent communication and organizational skills
- Basic understanding of medical office procedures
- Ability to effectively interact with doctors, patients and co-workers
- Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
Nice To Haves
- Spanish language proficiency for patient translation
Responsibilities
- Provide administrative support to departmental physicians/supervisor/manager/administrators, including timely and appropriate handling of telephone/fax messages.
- Provide consistent support/coverage as needed per departmental policy.
- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
- Assist with distributing reports, records, and messages while maintaining patient and clinic confidentiality.
- Assist with maintaining internal/external supply inventory.
- Maintain on-site presence during business hours.
- Comply with Micro MD and BSO departmental billing functions, including posting patient charges and payments.
- Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments.
- Maintain the office in a neat and orderly fashion and assist in maintaining a safe environment.
- Assist Manager and District Manager in completing requests for medical records and any other requests.
- Maintain charts in proper order, inserting forms and reports, and ensuring all forms and dictations are completed.
- Copy materials and obtain mail when requested; initiate, prepare, and update forms, reports, and records routinely.
- Respond to corporate/physician/patient/family/attorney, and inter/intra departmental general inquiries and ambiguous situations.
- Utilize QIP principles/techniques for organizational change and systems modification.
- Operate and maintain pertinent office machines/equipment such as fax, computers, copiers, etc.
- Assist with the collection, sorting, and distribution of departmental mail/correspondences/faxes/phone messages in a timely manner.
- Perform other duties and assignments as directed and/or necessary.
- Interview patients, collect information, and enter it into the computer.
- Ensure patients’ paperwork and Micro MD match.
- Verify insurance and document information in the computer using account case notes.
- Explain Excelsia Injury Care paperwork to patients and ensure they understand, witnessing patient signatures.
- Maintain office in a neat and orderly manner.
- Scan and upload paperwork to the EHR, if applicable.
- Other duties as assigned.
Benefits
- Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
- PTO that is accrued starting on your first day of work
- 8 company-recognized paid holidays plus a floating holiday
- 5 days of sick leave each calendar year.
- Employee Assistance Program
- Earned Wage Access
- Employee Assistance Fund.
- Discounts on shopping and travel perks through WorkingAdvantage.
- 401(k) retirement plan with employer match.
- Paid training opportunities
- Education Assistance Program.
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
