Transitions of Care Manager, Clinical Guide
About The Position
Transitions of Care (TOC) is one of Devoted Medical's largest clinical programs, responsible for making sure thousands of Devoted members get home safely after a hospitalization. From admission through 30 days post-discharge, our virtual interdisciplinary teams deliver personalized, comprehensive wrap-around care that breaks down the clinical, social, and logistical barriers to post-discharge stability. As a TOC RN Manager, you'll lead and support a team of RN Case Managers, shaping culture, performance, and clinical excellence by mentoring nurses, supporting their clinical decision-making, and making sure care is delivered with compassion, integrity, and skill. You'll be part of our interdisciplinary leadership team — alongside peer RN Managers and leaders from our Nurse Practitioner, Care Coordinator, and Associate disciplines — collaborating on day-to-day operations, patient care strategy, and the continuous improvement of our virtual care model. Our ideal candidate is compassionate, solutions-driven, clinically strong, and experienced in people management, and is excited to build a culture rooted in high-quality care, trust, and innovation.
Requirements
- Active RN license
- Minimum 2 years of direct patient care experience in care management, population health, or transitions of care
- Minimum 2 years of people management experience, with a track record of team development and performance oversight
- Experience managing licensed care management teams
- Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies
- Comfort reviewing, interpreting, and acting on performance data
- Strong communication and collaboration skills, with a can-do attitude and a learning mindset
Nice To Haves
- Compact/multi-state RN licensure
- Experience delivering care management in a virtual or telehealth setting
- Experience coaching and educating clinical staff, creating a learning-rich environment where nurses grow in confidence and capability
- Highly collaborative, with a track record of breaking down silos and embracing interdisciplinary partnership
- Curious and analytical, with comfort working in a dynamic, fast-paced, evolving care model
Responsibilities
- Coaching and supporting RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies
- Supporting RN Case Managers with escalated or complex patient needs, actively participating in clinical huddles, and maintaining a consistent presence in patient outreach — dedicating at least 10% of your time monthly to direct member engagement
- Designing and implementing workflows, assessments, and protocols that improve efficiency and demonstrate patient impact
- Identifying workflow challenges, contributing to cross-functional problem-solving, and helping standardize best practices across teams
- Developing onboarding and ongoing education experiences for new and existing staff
- Collaborating with cross-functional leaders to align and optimize care coordination across programs
- Meeting regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above
- Commission eligibility for Sales roles
- Parental leave program
- 401K program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
