Transitions of Care Behavioral Health Care Coordinator

Devoted Health • Waltham, MA

1d • $22 - $27 • Remote

About The Position

Transitions of Care (TOC) is one of Devoted Medical's largest clinical programs. From admission through 30 days post-discharge, our virtual interdisciplinary teams help thousands of members get home safely and stay there, clearing the clinical, social, and logistical barriers that usually get in the way. The TOC Behavioral Health team does this work for members leaving a behavioral health level of care — a group that too often loses access because of limited community resources or barriers tied to their own behavioral health needs. As a TOC Behavioral Health Care Coordinator, you're the person who makes sure they don't fall through. You'll connect members to in-network community providers, book the appointment, and follow through until care actually starts.

Requirements

• Associate's degree and 3+ years of work experience in a healthcare setting
• Comfort multitasking on the phone — you'll be listening, talking, and typing at the same time
• Ability to independently manage a fully remote schedule, M–F, 8:30am–5:00pm CST, MST, or PST
• Comfort learning new technology, including electronic health records and Google Workspace tools
• A team-player mentality and the confidence to advocate for members with internal and external stakeholders, speaking up early when you need support rather than absorbing the problem quietly

Nice To Haves

• Prior experience in a behavioral health setting, with Medicare or Medicaid populations, or with complex and underserved patients
• Bilingual (English/Spanish)

Responsibilities

• Serving as the team's "care traffic controller" — working with members and the interdisciplinary team to track clinical needs to resolution, from locating in-network behavioral health services to scheduling appointments
• Handling telephonic outreach and support with members and provider offices, meeting every call with patience and genuine regard for the person on the other end
• Building and maintaining relationships with community behavioral health partners, confirming in-network availability and engaging services on members' behalf
• Providing ongoing administrative and outreach support as members transition from the hospital to longer-term care in their community
• Preparing for and actively contributing to weekly Interdisciplinary Team Meetings, flagging high-risk members, resource gaps, and next steps
• Spotting process problems, proposing fixes, and partnering to implement them — we're still building this model, and your input shapes it

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree