Transitions Caseworker

ALPHA HOUSE•Calgary, AB

2d•Onsite

About The Position

As a Transitions Caseworker, you will play a key front-line role in supporting clients as they navigate pathways out of homelessness and into housing stability. Using a Housing First and Recovery-Oriented approach, you will work alongside individuals to identify barriers and build on personal strengths to promote long-term, sustainable recovery and independent living. Working as part of our Housing Transitions Team, you’ll support clients through all stages of the housing process—from intake and move-in to long-term case planning and community integration.

Requirements

A minimum two-year diploma in a social science discipline, or currently enrolled
Housing case work experience, ideally with vulnerable populations
1+ year of experience in addictions or mental health support
Solid knowledge of Calgary’s housing, shelter, and social services systems
Class 5 (Non GDL) driver license, clear five year driver's abstract, and three years of driving experience
Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care
Strong written and verbal communication and interpersonal skills
Ability to work both independently and collaboratively in a fast-paced environment
High ethical standards and respect for client confidentiality and dignity
Comfort with documentation, MS Office, and case management software
Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs
Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
Able to complete Privacy Training & “It’s your Move” training, or equivalent
Patient Lift training

Responsibilities

Proactively engaging with clients to understand their current needs, barriers, and strengths
Supporting clients through personalized case management, goal-setting, and progress tracking
Assist with securing housing—scheduling viewings, lease signings, move-ins, and more
Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture
Provide one-on-one support for life skills, recovery planning, and goal development
Collaborate with housing partners and community resources to support client success
Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle
Ensure accurate documentation including case notes, stats, and housing-related forms
Conduct regular check-ins and maintain professional rapport with clients
Support transitional housing clients with move-ins, inspections, room cleaning, and guest management
Actively participate in team meetings, program evaluations, and community engagement
Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements
Be a positive ambassador for Alpha House and its values