Transitional Residential Program Manager

Caritas Family Solutions•Belleville, IL

13d•Hybrid

About The Position

At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a compassionate, but strong leader to serve as the Transitional Residential Program Manager for our emergency shelter and teen pregnancy program in Belleville, IL. This position is perfect for emotionally mature professionals with proven supervisory skills, and a passion to help clients succeed. As the program manager, you’ll have an AMAZING support team behind you, and be able to end every workday knowing you made a positive impact in the lives of your staff and the clients you serve! If you’re ready to change the world, please apply today!!! At Caritas, we know we’re competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees: · 403 B Retirement Plan (5% Employer Match) · Generous Paid Time Off · Health, Dental and Vision Insurance Coverage · 12 Employer Paid State & Federal Holidays · Telehealth Services · Employer Paid Life Insurance · Health Saving Account · Employer Paid Short- & Long-Term Disability · Tuition Assistance Program · Real Work/Life Balance Hours worked (typical): 40 Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals. Description of Typical Work Schedule: (Hours set based on necessity of department or office.) Residential behavioral health programs operate 24 hours a day, 7 days a week. This position requires physical presence in the facility 5 days per week, a rotating schedule based upon the needs of the milieu. Set hours will be determined on a regular basis by the Director of Residential Children’s Center. There is a potential for evening and weekend hours as needed for program monitoring. (Hours set based on necessity of department or office.) PURPOSE: The Transitional Residential Program Manager is responsible for the operational and personnel management of the DCFS Fontebella Program and the Emergency Shelter Program. Supervises staff and program implementation and ensures compliance with contractual obligations with the Illinois Department of Children and Family Services, COA and Medicaid.

Requirements

Master’s Degree in social/human services or related field is required (Related fields will be considered.)
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Minimum 3+ years relevant experience (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).
Must meet criteria for designation as a QMHP in Illinois
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Active Learning — Understand the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Learning Strategies — Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics — Use mathematics to solve problems.
Monitoring — Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understand written sentences and paragraphs in work-related documents.
Speaking — Talk to others to convey information effectively.
Writing — Communicate effectively in writing as appropriate for the needs of the audience.
Language — Able to read and write in English.
Coordination — Adjust actions in relation to others' actions.
Instructing — Teach others how to do something.
Negotiation — Bring others together and trying to reconcile differences.
Persuasion — Persuade others to change their minds or behavior.
Service Orientation — Look for ways to help people.
Social Perceptiveness — Be aware of others' reactions and understanding why they react as they do.
Complex Problem Solving — Identify complex problems and review related information to develop and evaluate options and implement solutions.
Time pressure decision-making — Make decisions without much analysis or time to consider alternatives.
Time pressure planning — Plan and be responsible for regularly meeting strict deadlines.
Judgment and Decision Making — Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources.
Systems Analysis — Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources — Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources — Motivate, develop, and direct people as they work, identifying the best people for the job.
Personal Time Management — Manage one's own time and the time of others.
Direct Report's Time Management — Manage the time of others.
Troubleshooting — Determine causes of operating errors and deciding what to do about it.
Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care.
Realizes the prevalence of trauma among persons served by Caritas and the general population.
Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors.
Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice.
Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments.
Proficient Computer Skills In: Excel, Outlook, PowerPoint, Word, Database Management Software
Expert Computer Skills In: Excel, Outlook, Word, Database Management Software
Access to reliable transportation to get to/from work: Required.
Access to a reliable automobile: Required.
Must provide proof of auto liability insurance (and continue to while working in this position): Required.
Must possess a valid driver's license: Required.

Nice To Haves

N/A (Related fields will be considered.)
N/A

Responsibilities

Oversee all milieu-based services within assigned Programs
Hire, supervise, motivate, train, and evaluate the milieu leadership staff, indirect supervision of all milieu staff within assigned programs.
Enforce licensing standards and ensure compliance with all governmental and agency laws, administrative rules, standards, and guidelines
Ensure that all DCFS, TRPMI, and internal documentation and reporting protocols are completed appropriately
Participate in meetings with external and internal regulatory bodies
Meet regularly with all neighborhood supervisors and residential floor staff to provide supervision and guidance
Work to implement trauma informed care practices within assigned programs
Review and respond to internal and external grievances as appropriate.
Responsible for recruiting, hiring, evaluating, and terminating department personnel.
Participates in developing standards which ensure safe and therapeutically effective service to patients and families.
Creates an environment for collaborative interdisciplinary practice across departments and care settings.
Provide QMHP supervision to all RSA’s and MHP’s within assigned programs, in accordance with Medicaid licensing & billing standards.